What are the responsibilities and job description for the Reginal Director of Operations position at Ascent Hospitality Management Co?
Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our Team!
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our Team!
The Regional Director of Operations is responsible for overseeing the operational performance of multiple hotel properties within a designated region. This role involves implementing company standards, optimizing operational efficiency, and ensuring exceptional guest experiences across all locations.
BENEFITS:
- Competitive Salary!
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
- 401k with employer MATCH!
- Paid PTO!
- Team Member Hotel Discount Program!
POSITION PURPOSE:
The Regional Director of Operations directs and monitors all short and long- term performance objectives and strategic planning initiatives for a specific portfolio of hotels. The RDO is responsible for the effective operational management of the hotels so that they achieve and exceed their forecasted revenue goals and guest satisfaction targets. Working in close partnership with the Management, the RDO will provide leadership for all hotels in their region, motivating managers and employees, to carry out the mission. The Regional Director of Operations is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the day-to-day operations of the hotels, for creating an energized and positive work environment that results in the delivery of exceptional guest service, and for identifying opportunities for further efficiencies.
ESSENTIAL FUNCTIONS (other duties may be assigned):
- Guide and direct hotel management in development, production, promotion, and financial aspects of the company’s services within assigned region.
- Work in conjunction with the General Managers to actively manage key property issues.
- Review individual hotel’s performance to analyze results in implement improvement where appropriate.
- Assist in the development of meaningful, achievable hotel budgets and other short and long-term strategic hotel goals.
- Plan, direct, and coordinate the service delivery of all operational departments to meet and exceed guest service expectations.
- Identify and pinpoint opportunities/areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated.
- Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
- Review and address guest feedback with hotel managers to achieve positive outcomes and high levels of customer satisfaction.
- Understand the strengths and weaknesses of the competition and find opportunities for the hotels to exceed the competition.
- Hold regular briefings and communication meetings with the General Managers and other senior staff to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality.
- Review, analyze, and respond to performance metrics/data received from various reporting systems.
- Read, analyze, and interpret documents including financial reports such as P&L’s, balance sheets, general ledgers, and legal documents such as hotel contracts.
- Aid in preparation of financial forecasting, budgeting, and other strategic planning initiatives.
- Ensure all brand standards are in place and help to implement any new or updated brand initiatives as needed.
- Track QA/brand visits and inspections and achieve outstanding results.
- Proactively maintain positive relationships with major brand contacts.
- Evaluate the results of overall operations regularly and systematically. Report these results to upper management operators and other corporate staff as instructed.
- Adhere to all franchise procedures and regulations to assure each hotel adheres to the standard operating procedures.
- Ensure hotels are properly maintained by following mandatory preventative maintenance plans and guidelines.
- Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams.
- Consistently reinforce the focus and adherence to company standards, practices, policies, procedures, safety, and risk management.
- Monitor and maintain operation and overhead cost to maintain maximum revenue.
- Authorize expenditures and monitor cost controls with exceptional ability to control labor.
- Conduct area meetings on a monthly, quarterly, or semi-annual, etc. basis.
- Visit each hotel in their region on a regular basis.
- Identify issues, answer complaints, and resolve conflicts in a timely manner.
- Perform or monitor various investigations and/or audits as needed or as recommended by corporate.
- Remain directly involved with revenue management, pricing, sales, and marketing of the hotels.
- Maintain a good understanding and promote successful implementation of hotels sales and marketing goals and initiatives.
- Ensure that the responsibilities, authorities, and accountability of all direct subordinates are well defined and understood.
- Work with the Talent Acquisition Specialist and Human Resources to hire, train, and provide career development for hotel management roles and conduct performance evaluations and feedback.
- Promote the development of internal talent for future management opportunities for the company’s succession planning program.
- Monitor, promote, and encourage the use of morning and/or afternoon meetings, one on one meetings, staff meetings, The Global Management culture, and updated team member bulletin boards/dashboards.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:
- Highly focused and results driven.
- Excellent communication skills, both written and oral. Professional in appearance and presentation.
- Experience in developing and managing budgets and revenue proposals.
- Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed goals.
- Ability to connect with hourly team members during property visits to ensure training and tools are being provide to ensure the hotel’s success.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong conflict management skills, with the ability to speak clearly and persuasively in positive and negative situations.
- Demonstrate group presentation skills: conduct and orchestrate monthly, quarterly, and annual meetings.
- Build morale and group commitment to goals and objectives.
- Ability to multi-task and track completion dates to ensure timeliness.
- Ability to travel to multiple locations with the assigned region.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee will be required to sit, stand or walk for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel, or crouch and frequently required to walk, climb stairs, speak, and listen.
- May be required to occasionally lift and/or move up to 10 pounds.
- Able to operate in mentally and physically stressful situations.
QUALIFICATION STANDARDS:
- Bachelor’s degree- preferably in Hospitality/Hotel Management
- Minimum 3 years of work experience in hotel service dealing with multiple brands and units.
- Computer Knowledge/Skills: MS Office, strong Excel skills, and knowledge of hotel management property systems (ex: M3, iBuy, Opera)
- Proven experience in supervisory or management roles of hotel managers or department heads.
This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.
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