Sales Operations Coordinator

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

The Sales Coordinator will- assist in the execution of the Sales department administrative process, service, detail; will efficiently communicate to all departments what Group needs there are from time of booking through check out date; will execute the non-selling functions of the department to allow sales staff maximum time for soliciting and securing additional business for the hotel; will efficiently perform all assigned sales duties including the processing of incoming leads and executing sales reporting requirements; will ensure all deadlines are met; will perform assigned duties, maintain sales data files and act as liaison between hotels and clients.

What we Offer:

• Competitive Salary
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• 401k with employer MATCH!
• PTO
• Team Member Hotel Discount Program

ESSENTIAL FUNCTIONS:

• Coordinate group room blocks
• Manage all pre-arrival and post departure tasks
• Conduct hotel site tours for walk-in guests if Sales Manager is not on property
• Manage group files and turnover checklist for opportunities booked by Sales Manager
• Assist with administrative tasks
• Provide the highest quality of service to the customer always, set example for immediate and hotel wide staff.
• Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.
• Ability to analyze business to make profitable decision for the hotel whether it fits, quote rates and quote room rentals.
• Preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales i.e. faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates
• Knowledge of Brand Systems and use daily for all group and transient business.
• Responsible for all meeting room events booked by Director of Sales as follows: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check in with contact during break times and lunch and after the event.
• Maintain Group rooming lists; enter rooming list, route charges, release blocks after cut-off; watch blocks to determine if blocks need to be increased or decreased when reservation method is individual call-in; enter final pick up in Brand System
• Preparation and distribution of Group Resumes
• Make all direct bill reservations and apply to direct bill account
• Handle all group special requests Shuttle requests group & individual, amenity form distribution and follow up, reservation cards
• Responsible for sales file maintenance
• Ensure collateral stock is maintained.
• Knowledgeable of Front Desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
• Maintain close relations with the top accounts.
• Monthly visits to clients that have been interacted with regularly to thank for business. Often will be joint calls with Director of Sales
• Assist Director of Sales in planning of property specific sales blitzes and client events.
• Involvement in community activities and hotel programs.
• Clear understanding of all selling strategies set by Revenue Manager to ensure revenue maximization.
• Attend and participate in weekly sales, staff, bi-weekly revenue meetings, monthly regional meetings and other meetings as assigned.
• Attend any brand required training as well as Ascent Hospitality required training.
• Inform General Manager, Director of Sales, and Regional Director of Ops. of potential opportunities/concerns with clients.
• Cross sell opportunities between cluster properties.
• Comply with company policies and procedures.
• Knowledge of occupancy, average rate and RevPar goals

• SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent written and verbal communication and interpersonal skills
• Highly responsible, reliable, and ethical
• Well organized and detail-oriented
• Ability to multi-task
• Proficiency in Microsoft Office applications
• At least one year of prior hotel experience

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to sit for long periods of time; using hands and fingers repetitively; view computer screens for long periods of time; use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

• Education: High school education or equivalent is required. Some college education is preferred.
• Some experience or training in same or similar field is preferred.
• Must be able to work in team environment

EEO Employer

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18 - $20