Human Resources Employee Relations Manager

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Human Resources Employeee Relations Manager.

Benefits

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Team Member Hotel Discount Program!
  
  

Position Purpose

The Human Resources Employee Relations Manager is responsible for fostering a positive work environment by managing employee concerns, promoting engagement, and ensuring compliance with company policies and labor laws. This role is critical in resolving conflicts by collaborating closely with management and the legal department to address any issues that arise within the organization.

As a key member of the HR team, the Employee Relations Manager will serve as a mediator, advocate, and advisor to both employees and management, ensuring fair and equitable treatment for all. This is a standalone role, requiring an individual who is self-motivated, detail-oriented, and capable of managing multiple responsibilities.

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

Employee Relations Management

• Serve as the primary point of contact for employee concerns, grievances, and complaints.
• Mediate and resolve conflicts between employees, managers, and teams to maintain a harmonious work environment.
• Provide guidance to employees and managers on company policies, procedures, and workplace issues.
• Advise and train managers and supervisors on best employee relations practices and strategies for managing supervisor problems and employee grievances.
• Develop additional training as needed to ensure managers are equipped with the skills to handle employee relations effectively.
  
  

Investigations & Documentation

• Conduct thorough investigations into employee complaints or concerns, including misconduct, harassment, and discrimination.
• Document investigations, findings, and outcomes to ensure compliance and protect the organization from potential legal risks.
• Prepare reports summarizing investigation outcomes, with recommendations for corrective action if necessary.
  
  

Compliance & Legal Risk Management

• Ensure compliance with labor laws, company policies, and regulations regarding employee relations.
• Work closely with the legal department to handle situations that may result in legal action, ensuring appropriate measures are taken.
• Stay up-to-date with changes in employment law and ensure the organization’s practices remain compliant.
• Collaborate with legal counsel and departments in the preparation for and participation in negotiations with employee and labor groups
  
  

Employee Engagement & Communication

• Promote a positive company culture by organizing employee feedback programs and conducting regular surveys to gauge satisfaction.
• Implement initiatives to boost employee morale, engagement, and retention.
• Develop and deliver training to management on conflict resolution, employee relations best practices, and legal compliance.
  
  

Labor Relations & Negotiation

• Represent the organization in contract negotiations, meetings, and negotiations with employee and labor organizations.
• Collaborate with leadership on matters of policy and terms of memoranda of understanding before and throughout the negotiation process.
• Advise leadership and the legal department in preparing for labor negotiations and other employee group discussions.
  
  

Policy Interpretation & Guidance

• Provide clear and consistent guidance to employees and management on company policies, procedures, and legal rights.
• Assist in the development and communication of HR policies to ensure understanding and adherence across the organization.
• Collaborate with management on matters of policy and implementation to ensure consistency in approach and execution.
  
  

Performance Management Support

• Advise managers on employee performance-related issues, including coaching and disciplinary actions.
• Support the fair and consistent application of performance management processes and corrective actions.
  
  

Specific Job Knowledge, Skills And Abilities

• Excellent communication and interpersonal skills, with the ability to manage sensitive situations with discretion and tact.
• Strong problem-solving abilities and critical thinking skills.
• High attention to detail and organizational skills.
• Ability to work independently and manage a high volume of tasks.
• Conflict resolution and negotiation skills.
• Strong documentation and reporting skills.
• Ability to handle sensitive information with confidentiality and discretion.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit for extended periods and use a computer.
• Occasional lifting of materials weighing up to 25 pounds.
  
  

Education

QUALIFICATION STANDARDS:

• Bachelor's degree in Human Resources, Business Administration, or a related field. HR certifications (e.g., SHRM-CP, PHR) are a plus.
  
  

Skills

• At least 3-5 years of experience in human resources, with a focus on employee relations or HR generalist functions.
• Proven experience in handling employee complaints, investigations, and conflict resolution.
• Experience in labor relations and contract negotiations.
• Strong understanding of employment laws, regulations, and best practices.
• Proven ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and ability to work independently as well as part of a team.
• Personal integrity and professionalism in handling confidential information.
  
  

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.

EEO Employer