Resettlement Navigator

Ascentria Care Alliance employees and volunteers take pride in the impact that they have on the people they serve. It’s more than just a job, it’s an opportunity our employees have to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria Care Alliance focuses on every child, elder, disabled person, refugee, endangered teen or teenage mom in order to build stronger communities one person at a time. This is an excellent opportunity to enhance the operations of a $75m non-profit social services organization with programs throughout New England.   

Essential Responsibilities

Partner Relations and Coordination –

·     Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)

·     Supports mutual client referring and coordination of care between Ascentria and community partners

·     Is a resource for knowledge, guidance and networking for the assigned scope of service to all SNA colleagues and volunteers

·     Serves as point of contact, with support of their supervisor, for relevant funding partners invested in the outcomes and delivery of their assigned scope of service. 

Client Services – Scope of Service

·     Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service

·     Supports the process of clients connecting with and engaging in services, benefits and resources identified

·     Provides prompt and ongoing support to reinforce the successful outcomes of each person served within scope of service

·     Supports success of other scopes of services as is needed

 Client Services – Resettlement Navigation

·     Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria

·     Refers to and supports warm hand-off to all other internal scopes of services

·     Refers to external providers for services not covered by another scope of service

·     Coordinates pre-arrival and arrival activities in preparation for resettlement.  This may include preparing a household and airport pick-up.

·     Assists refugees with developing resettlement plans. 

·     Assists refugees with ongoing cultural adjustment.

·     Coaches and empowers refugees to work toward self-sufficiency and to integrate into the community; adhering to timeframe requirements of the refugee program’s contracts.

·     Provides exceptional customer service both verbally and face-to-face.

·     Treats refugee clients with dignity and respect at all times

 Record Keeping and Reporting

·     Reports to funders on individual client progress as well as overall program outcomes.

·     Ensures quality of casefiles associated with clients and services on an ongoing basis as well as monthly casefile reviews.

·     Completes, submits and maintains documentation in accordance with contractual standards and in a timely manner. 

·     Maintains client database, client financial records and case files, including case notes, collected data points and documents.

·     Completes and files progress and other administrative reports according to program procedures and according to deadline.

·     Represents team during funding monitoring occurrences.

·     Performs other duties as assigned to help meet the goals of the program or the agency.

In addition to being the primary navigator of the resettlement process for their assigned caseload; each Resettlement Navigator will be assigned a specialized scope of service including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling supports.     

Qualifications

·     High School Diploma or equivalent required. Associate’s or Bachelor’s Degree preferred. 

·     Minimum of two (2) year of related experience required.

·     Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients. 

·     Computer skills required: Word, Excel, databases.

·     Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.

·     Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.

·     Ability to work sensitively and effectively in a multi-cultural/multi-lingual environment.

·     Ability to work as a team member and independently.

·   Ability to work in a fast-paced environment and respond to rapidly changing priorities throughout the day.

·   Ability to recommend and make process improvements.

·   Ability to be flexible, adapt, and contribute to ongoing organizational transformation.

·   Must have positive outlook and enthusiasm for dynamic work environment.

·   Ability to work within the mission of the organization, “We are called to strengthen communities by empowering people to respond to life’s challenges.”

·   Must have excellent oral and written communication skills and ability to handle situations with diplomacy and tact.

·   Must be well organized, able to multi-task, prioritize, and attend to detail.

·   Ability to speak a language our clients speak is preferred (Dari, Pashto, Nepali, Hindi, Rohingya, Swahili, Kinyarwanda and Arabic).

·   Lived experience akin to served population preferred

Trainings Required:

·   Ascentria Organizational Orientation.

·   Maintain mandatory training and certifications as required.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee of this job.  Reasonable accommodations may be made to enable an individual with disabilities to perform the essential duties of the position.

Physical Demands are generally:

Sedentary - While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

·   Required to sit for long periods of time.

·   Infrequent light physical effort required

·   Requires driving own vehicle to various sites.

Mental Demands are generally:

While performing the duties of this job, the employee is regularly required to problem solve, make decisions, interpret data and organize. 

·     Ability to do detailed work with high degree of concentration

·     Ability to work under stress or in a fast-paced environment. 

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