What are the responsibilities and job description for the Genesys WDE Engineer position at ASCII Group LLC?

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TCS - Genesys WDE Engineer - Phoenix, AZ/ Onsite - 12 Months

Please find below job description and let me know if you are interested

Job Title: Genesys WDE Engineer -
Location: Phoenix, AZ/ onsite
Duration: 12 Months

A Genesys WDE Engineer responsible for maintaining, and troubleshooting the Genesys Workspace Desktop Edition (WDE) platform.
Ensuring the flow of information to portals through WDE.
Support during end-to-end calls related to platform changes/upgrades.
Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.
Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.

Thanks and Regards,
Rahela Banu | IT Recruiter

ASCII Group, LLC
| Direct #

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What are the responsibilities and job description for the Genesys WDE Engineer position at ASCII Group LLC?

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