What are the responsibilities and job description for the Need - Five9 Contact Center Solutions Engineer - Stamford, CT(Onsite) position at ASCII Group LLC?
Job Details
The following requirement is open with our client.
Title : Five9 Contact Center Solutions Engineer
Location : Stamford, CT(Onsite)
Duration : 12 Months
Rate : OPEN
Visa Status : H1B
Relevant Experience (in Yrs.) : 8
Detailed Job Description:
- Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments Diagnoses problems accurately and works to find appropriate solutions in a timely manner Identifies underlying causes of a problem, including problem identification and classification.
- Design, Implement and Automate large scale distributed systems, enterprise grade platform services Administering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etcPartner with Customers to optimize the Five9 call canter software solution.
- Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
- Conducts preliminary business scan before customer's business hours and every post-maintenance ensuring readiness and uptime of service after every updates.
- Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
- Will work cross functionally in a customer facing capacity and coordinate with internal organizations.
Must have skills:
- Five9 Contact Canter.
Thanks and regards,
Syamala Dokku
Jr Technical Recruiter
ASCII Group, LLC
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