What are the responsibilities and job description for the Need - Genesys WDE Engineer - Phoenix, AZ (Onsite) - PG position at ASCII Group LLC?
Job Details
The following requirement is open with our client.
Title : Genesys WDE Engineer
Location : Phoenix, AZ (Onsite)
Duration : 12 Months
Rate : OPEN
Visa Status : Any
Relevant Experience (in Yrs.) : 10
Detailed Job Description:
- A Genesys WDE Engineer responsible for maintaining, and troubleshooting the Genesys Workspace Desktop Edition (WDE) platform.
- Ensuring the flow of information to portals through WDE.
- Support during end-to-end calls related to platform changes/upgrades.
- Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.
- Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.
Must skills:
- WDE
- Voice ID CCP
- Non-Voice ID CCP
We need a strong hands-on Genesys WDE ( workspace desktop edition Agent portal software) engineer for this position. Someone who works on WDE as part of their daily job function and is very thorough with installation of WDE on a large-scale agent group portals and is able to debug and resolve day to day issues.
Thanks & Regards
Pravalika Gurram
Jr.Technical Recruiter
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ASCII Group, LLC
Email:
