What are the responsibilities and job description for the Service Manager position at ASCO Equipment?
At ASCO, we live by one motto: "We're On It." Whether it's sales, service, rentals, or repairs, we’re ready to tackle any equipment challenge our customers face.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
ASCO Equipment has career opportunities for a Service Manager in the Sherman, Texas . We are seeking a high energy and ambitious individual with a history of service department managerial success, and a passion for safety. Qualified persons will be ready to support the service department through exceptional customer service to increase overall business opportunities.
Service Managers are department heads who work closely with the Branch Manager to develop efficiencies and attract qualified talent and support customers while hitting company goals. In addition, the Service Manager along with the Branch Manager, will have the opportunity to hire, motivate and develop a stellar team of technicians and service support staff.
RESPONSIBILITIES:
- Employee management including, coaching, scheduling and dispatching
- Oversee repair work and operations of the entire service department
- Manage and track technician training requirements
- Ensure sufficient resources are available to include parts, schedule work and personnel
- Coordinate repair/rework/maintenance in order to obtain optimum utilization
- Build/maintain relationships with customers by communicating updates and answering questions
- Diagnose repair work and handle customer complaints, questions and concerns
- Assist with warranty and service quotes and various administrative duties
- Work closely with other department heads, (Branch Manager/Parts Manager/Sales Manager)
BASIC QUALIFICATIONS:
- Prior dealership service department experience strongly preferred
- 3 years supervisory experience with proven customer service and service department success
- Ideal candidate will be a self starter and work with a sense of urgency
- Ability to recruit, train and motivate highly effective teammates
- Excellent computer and written/verbal communication skills
- Ability to professionally manage difficult customer situations
- Strong commitment to safety and training
- Passionate about customer satisfaction
Why Join Team ASCO?
Compensation & Benefits:
100% paid health insurance, 401(k) profit sharing, and paid holidays
Unique Perks:
ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
Paid training and career development opportunities
Our Core Values:
Honor God
Develop People
Pursue Excellence
Grow Profitably
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
