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Resident Relations/Apartment Maintenance Secretary

Asden Management
Cherry Hill, NJ Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 3/30/2025

Asden Management, a rapidly growing Real Estate Management Company with properties in several states, is looking for excellent employees to add to our team!

We are currently seeking a full time Resident Relations Coordinator at The Grand Apartments, a 564-unit luxury residential apartment community located in Cherry Hill, New Jersey.

Job responsibilities include, but are not limited to, the following:

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
  • Quickly complete Maintenance Service Requests and inform the maintenance team.
  • Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Schedule Contractors
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis.
  • Maintain open communication with Property Manager and Maintenance Supervisor
  • Assist in planning resident functions
  • Attend functions and participate as host for any functions as directed by the Property Manager
  • Responsible for maintaining a high level of professionalism with tenants and working to establish a positive rapport with every tenant/prospect
  • Update customer information in the system during and after each communication with tenant/ prospects
  • Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.
  • Ensures all turns/make ready apartments are completed timely and satisfactorily
  • Manages tenant emails, calls and complaints regarding maintenance as well as fielding calls and routing them to the right person
  • Responsible for inspecting units and completing move out inspections.
  • Communicate with residents via email blasts; assist residents with service portal
  • Reports any problems or issues to property manager.
  • Manages work order flow and Make-ready Units
  • Responsible for placing Supply Orders.
  • Prepare Invoices for A/P department to process.

Job requirements:

  • Strong Multitasking skills
  • Responsible and Organized.
  • Proficient in Excel, Word and Outlook.
  • Yardi experience a plus.
  • Basic Knowledge of Maintenance preferred
  • Previous Apartment Residential Property experience required.

Competitive salary and benefits package offered!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • Day shift

Education:

  • High school or equivalent (Required)

Experience:

  • receptionist: 1 year (Required)

Ability to Relocate:

  • Cherry Hill, NJ 08034: Relocate before starting work (Required)

Work Location: In person

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