What are the responsibilities and job description for the Resident Relations/Apartment Maintenance Secretary position at Asden Management?
Asden Management, a rapidly growing Real Estate Management Company with properties in several states, is looking for excellent employees to add to our team!
We are currently seeking a full time Resident Relations Coordinator at The Grand Apartments, a 564-unit luxury residential apartment community located in Cherry Hill, New Jersey.
Job responsibilities include, but are not limited to, the following:
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete Maintenance Service Requests and inform the maintenance team.
- Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Schedule Contractors
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis.
- Maintain open communication with Property Manager and Maintenance Supervisor
- Assist in planning resident functions
- Attend functions and participate as host for any functions as directed by the Property Manager
- Responsible for maintaining a high level of professionalism with tenants and working to establish a positive rapport with every tenant/prospect
- Update customer information in the system during and after each communication with tenant/ prospects
- Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.
- Ensures all turns/make ready apartments are completed timely and satisfactorily
- Manages tenant emails, calls and complaints regarding maintenance as well as fielding calls and routing them to the right person
- Responsible for inspecting units and completing move out inspections.
- Communicate with residents via email blasts; assist residents with service portal
- Reports any problems or issues to property manager.
- Manages work order flow and Make-ready Units
- Responsible for placing Supply Orders.
- Prepare Invoices for A/P department to process.
Job requirements:
- Strong Multitasking skills
- Responsible and Organized.
- Proficient in Excel, Word and Outlook.
- Yardi experience a plus.
- Basic Knowledge of Maintenance preferred
- Previous Apartment Residential Property experience required.
Competitive salary and benefits package offered!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- receptionist: 1 year (Required)
Ability to Relocate:
- Cherry Hill, NJ 08034: Relocate before starting work (Required)
Work Location: In person