What are the responsibilities and job description for the Technology Alignment Technician position at ASG Information Technologies?
ASG Information Technologies has been a leading managed IT provider in Connecticut for nearly 25 years. We provide our clients a fully managed IT solution that includes proactive solutions, technology consulting, reactive support, and project management/implementation. Each member of our team works together to make our clients technology more efficient, more reliable, and more secure so they can focus on their own business.
Salary: Competitive based on experience
Job Description:
Technical Alignment Managers (TAMs) are members of our proactive team. This team’s goal is to continuously improve our client’s technology by aligning their environment to our internal best practices and standards. Through this process, we increase their reliability and security while lowering their reactive issues.
Our TAMs play a crucial role in helping our clients achieve technology success by measuring each client’s alignment to our standards and building/maintaining a relationship with them as a technical resource. TAMs become our internal subject matter expert for each client's environment and complete on-site and remote checks of their infrastructure in areas such as security, backups, workstations, servers, and email. When issues are discovered, you will be responsible for either remediating the issue or creating escalation tickets for another team.
Responsibilities:
- Perform on-site and remote client visits to measure their alignment to our standards and best practices
- Remediate found issues, submit tickets, and work with our President and vCIO
- Develop and maintain a relationship with our clients
- Become the expert on each client's technology
- Maintain and update client documentation and configurations
- Review client backups and test restores
- Represent ASG in a professional and friendly way
- Track your time and update your schedule daily
Additional Duties and Responsibilities:
- Job may require occasional travel and off-hours or weekend work
- Maintain up to date time entries and expenses for billing and accounting purposes
Personal Attributes:
- Detail oriented
- Self-motivated
- Strong work ethic
- Work independently and contribute as a team player
- Problem solving and troubleshooting
- Strong written and verbal communication
- Have tact and patience
- Have the ability to shift gears as needed
Required Qualifications:
- Minimum education: High school or GED equivalent
- 3-5 years of experience
- Must have reliable transportation
Suggested Knowledge:
- Windows Server (all versions)
- Terminal Server
- Exchange / Office 365
- Active Directory / Group Policies
- Virtualization
- Cloud Hosting Concepts
- Remote Access
- Desktop Operating Systems
- Routers, Switches & Wireless
- Virtual Private Networks
- Networking - TCP/IP routing & subnets
- Printers
- DHCP / DNS
- Virus / Malware removal
- Backups
- Mobile Devices
- Hardware / Software upgrades
