Guest Service Agent- Hotel Ulysses

About ASH People LLC

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.

About the role

The Guest Service Agent (GSA) is the ultimate host—ready for anything, from recommending an art exhibit to grabbing an extra pillow. Attuned to guests’ needs, they create a warm, seamless experience that reflects the cinematic hospitality of ASH Hotels. As the face of Hotel Ulysses, the GSA sets the tone with energy and enthusiasm. They are organized, quick-thinking, and composed under pressure. They anticipate needs, offer menu guidance, and stay knowledgeable about food, coffee, and all hotel offerings. Professionalism, integrity, and a keen eye for detail are key. A natural people-person, this role thrives on meaningful guest interactions, crafting memorable food and beverage experiences that leave a lasting impression. Their passion for hospitality inspires guests to share their ASH Bar and Hotel Ulysses experiences with friends, embodying the brand’s commitment to exceptional service

What you'll do

• Reports and takes direction from the Director of Rooms & Department Supervisors
• Welcomes each guest personally using enthusiastic words, tone, and body language at all times
• Check-in and Check-out guest
• Assign guest to rooms
• Coordination with Housekeeping and Maintenance for inventory management
• Responding to guest requests
• Concierge
• Navigating guest concerns and opportunities
• Cashiering and billing tasks and procedures
• Providing recommendations and guidance to guests
• Maintenance and promotion of good communication and report with management and team members
• Strict following of privacy and security rules regarding corporate and guest information
• Embodiment of property and company goals, purpose, culture and role in the community

• Makes guests feel appreciated through your actions
• Works with others to keep all areas always cleaned and stocked to the Company’s standards
• Handles cash in accordance with the company cash handling policy
• Other duties as assigned

Qualifications

• Exceptional attention to detail and organizational abilities
• Strong problem-solving skills and ability to think on your feet
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive attitude and ability to foster a welcoming, team-oriented environment
• Guest-focused, with a dedication to delivering an excellent guest experience
• 1-2 year minimum of front desk, concierge experience in a hotel or apartment community

Benefits & Perks

• 401 with 4% company match
• Annually: 5 vacation days, 5 paid sick days, 11 paid holidays
• 20% Food & beverage discount and discounted hotel rooms
• Opportunity for growth within ASH People LLC.
• 40% gym membership discount

ASH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ASH expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.