Hotel Operations Manager - The Dean

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Located in the heart of historic downtown Providence, The Dean Hotel is a 52‐room hotel housed in an early 20th century brick building that has been thoughtfully restored by owner and designer ASH NYC. Once a brothel, the 5-story 1911 building sits in the center of a vibrant culinary and cultural ruckus, and is located just a few blocks from Brown University and the Rhode Island School of Design. The site houses three F&B outlets including The Dean Cafe, The Dean Bar and The Boombox. Whether in one of these communal spaces or lounging in-room, The Dean captures the ever-alluring legacy of East coast college towns. Culling from the most innovative underbelly of historic and contemporary Providence, The Dean makes semi-secret exclusivity accessible to everyone.

Responsibilities

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel’s main operations, including quality, standards, cleanliness, and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
• Deputize for General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit by consistently delivering the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand and hotel standard core values.
• Carry out Duty Management shifts as required.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises.
• Follow sustainability guidelines and practices related to the corporate initiative.
• Perform other duties as requested by management.
• The work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

Qualifications

• Previous experience in hotel management or a similar role is preferred.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Proficient in computer systems, including hotel management software. Associate or bachelor’s degree
• Hospitality: 3 years prior experience (Required)

Benefits & Perks

• Annually: 5 vacation days, 5 paid sick days, 11 paid holidays
• Medical, Dental, Vision Insurance after 60 days of employment
• 401k with 4% company match
• 50% Food & beverage discount and discounted hotel rooms at all ASH properties
• Opportunity for growth within ASH People LLC

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.