What are the responsibilities and job description for the Hotel Operations Manager position at ASH People LLC?
About ASH People LLC
Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge
About the role
Responsibilities and Qualifications
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel’s main operations, including quality, standards, cleanliness, and guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Deputize for General Manager in his absence and at various meetings & events.
- Be responsible for maximizing profit by consistently delivering the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
- Monitor the hotel functions book and familiarize yourself with all updates & amendments.
- Liaise daily with the General Manager to forecast Hotel business on a weekly basis and plan accordingly.
- Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel.
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand and hotel standard core values.
- Carry out Duty Management shifts as required.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises.
- Follow sustainability guidelines and practices related to the corporate initiative.
Qualifications
- Hospitality: 3 years (Required)
