Central Billing Representative I

Description

For more than 50 years, First Choice Community Healthcare has provided access to high quality primary medical, dental, and behavioral healthcare to the underserved populations of the Mid-Rio Grande Valley of central New Mexico. Today, we operate seven (7) Community Health Centers and one (1) school-based clinic. We are currently recruiting for a Central Billing Representative I to join our team and assist in fulfilling our organizations mission, which is to improve the health, life skills and wellbeing of all members of the communities we serve. Our health centers maintain an open-door policy, providing treatment regardless of an individual’s income or insurance coverage. As a non-profit organization, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients’ emotional, social, and cultural needs.

In addition to serving a community-centered organization we offer an excellent benefits package to include:

Benefits Offered

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Employee Assistance Program
• Aflac
• Life and AD&D Insurance
• Voluntary Life Insurance
• Identity Theft
• Retirement Savings -403(b)
• 10-20 days per service year (based on length of service)
• Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave)
• Long Term Sick Leave 40 hours per year
• 10 Paid holidays per year
• 40 hours of Educational Leave per year for full time employees
• $700 per year for tuition reimbursement
• POSITION SUMMARY
  
  

Under the direct supervision of the Director of Revenue Cycle Management, the Central Billing Representative I is responsible for maintaining a high performance work environment characterized by positive relationships and a strong orientation towards customer service and timely quality patient billing. The Central Billing Representative I is responsible for direct interaction and assistance to Site Biller Representatives, patients, physicians, colleagues, contractors and consultants for the purpose of billing, collection and reporting of multi-specialty self-pay, third party payer accounts receivable and claims on a daily basis.

• ESSENTAIL DUTIES AND RESPONSIBILITIES
• Review of site batched patient encounters for charge and payment accuracy, as needed including encounter rate and or other necessary billing adjustments;
• Monitor and review site unbilled encounters and assist when necessary to meet mutual daily and weekly deadlines;
• Provide education on encounter batches as appropriate to minimize error reoccurrence and support maximum reimbursement;
• Meet all EOM (end of month) closing activities and deadlines;
• Coordinate electronic patient statements on a monthly basis;
• Post payments received and reconcile system postings to lockbox &/or EOB (explanation of benefits) totals;
• Record NSF checks returned by bank and notify patient of adjusted balance due;
• Review credit balance reports and prepare refund requests for overpayments;
• Participate in billing Helpdesk customer support, by receiving, responding and documenting all incoming account inquiries including electronic, telephone and written correspondence related to billing issues;
• Review assigned outstanding A/R to identify problems with various insurance payers (-i.e. Medicare, Medicaid, Commercial, Contracts and Self-Pay). Perform all routine and special
• follow-up on all assigned payer type accounts to affect collection of patient and insurance account balances;
• Review and resolve all EOB’s including those without payment to initiate clean claim resubmission and claim reimbursement;
• Demonstrate ability to edit & submit insurance claims for fee for service and prospective payment system reimbursement;
• Resolve unapplied cash, errors in cash reconciliation and changes in payment allocation to insurance payer types;
• Communicate payment terms and establish agreed-upon payment plans for overdue patient and insurance account balances. Monitor payment compliance with terms of established plans with patients and insurance plan provider representatives;
• Evaluate uncollectible patient and insurance accounts and make recommendations concerning account write-offs and/or placement as bad debt status;
• Complete bad debt process based on FCCH procedure;
• Document activities on accounts, including corrections and collection activities in the practice management system and additional MS Word software tools provided;
• Initiate & complete account adjustments to correct account balance and/or comply with contractual and sliding fee scale requirements;
• Assist and train other staff members as requested in the areas of registration and billing;
• Assist Site Biller Representatives and cover and perform their functions in their absence.
• Responsible for all other duties as assigned;
  
  

Requirements

• MINIMUM EDUCATION AND EXPERIENCE
• High school degree or GED;
• One to three years data entry and billing and claims experience in healthcare setting or FCCH billing externship. Education or knowledge may be substituted for the experience requirement;
• Experience in a multispecialty clinic setting;
• PREFERRED LICENSE/CERIFICATIONS
• Certified Coder (medical and/or dental);
• Billing Certificate, the result of graduation from a certified billing school;
• Coder and/or Billing Certificate may be substituted with demonstrated proficient knowledge of procedural CPT & Dental Coding and/or ICD-10 diagnosis coding;
• KNOWLEDGE, SKILLS, AND ABILITIES
• General knowledge of computerized practice management systems, preferably Cerner PWPM Practice Management System, Cerner Electronic Health Record System and Dentrix Dental billing and E H R;
• Ability to learn billing and collection system within federally chartered community health centers (CHC) and RHI/UHI programs;
• Ability to communicate with tact and diplomacy with diverse groups of people including staff, providers, and insurance companies on behalf of the organization. Ability to display sensitivity to the patient population being served;
• Ability to work on a variety of assignments concurrently within established deadlines;
• Ability to work with others in a problem solving and team environment and to work alongside staff as needed;
• Knowledge of HIPAA as it relates to medical, dental & behavioral health billing;
• Position requires a high level of accuracy and attention to detail;
• Ability to communicate effectively, both orally and in writing;
• Ability to respond effectively to sensitive inquiries or complaints;
• Ability to work independently with minimal supervision;
• Proficient with computers and MS Windows software programs;
• Knowledge of Federally Qualified Health Care billing and reimbursement preferred;
• Working knowledge of CPT, Dental ADA, DSM V and ICD-10 preferred;
• Knowledge of Medicare and Medicaid guidelines;
• General knowledge of UB04, HCFA1500 and Dental ADA Electronic and Paper claim forms;
• Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations;
• AGE OF PATIENT SERVED
  
  

N/A

• COVID-19 VACCINE REQUIRED
  
  

COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered.

• PHYSICAL CHARACTERISTICS/WORKING CONDITIONS
  
  

A person in this position has to be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities, or break from computer application tasks.

• Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
• Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to clearly and accurately communicate for work, safety and compliance.
• Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends and evenings may be required to meet with members of the Board of Directors and meet deadlines.