What are the responsibilities and job description for the IT Support Engineer (EST Time Zones) position at Ashby?
I am Frank, Head of Security & IT at Ashby, and I'm looking for our first dedicated IT hire to join Ashby.
I started my career racking and running Linux servers, firewalls, and switches in data centers. I then switched to Corporate IT, where I helped several companies scale (e.g., Credit Karma, Lattice). I typically came in as the first hire and set up processes and teams. A couple of years ago, I decided to use the security knowledge I gained in Corporate IT and focus on Information Security for the remainder of my career.
After I joined Ashby, I implemented some tools and processes on the IT side that helped Ashby scale and its employees work more efficiently.
Now, I am looking for the first dedicated IT hire to join Ashby, be the primary contact for all things IT, and continue the build-out of our IT function. There will be some user-facing support as well as work in the backend systems we use (e.g., Okta). I will still be around to help and provide guidance if asked, but I'll trust you to take care of IT independently.
I think it's important to reassess processes and tools as a company grows constantly : what worked with 100 people and one hire a week does not work anymore with a company of 400 people and five new hires every week. Therefore, I am looking for a person who sets a high bar for their work and the work of others, is responsive, and considers the long-term effects and challenges when addressing a problem.
Role Requirements
- Customer Service Orientation
- Attention to detail but striving for execution
- 3 years of experience in a similar role
- Familiar with working and troubleshooting in an international remote environment
- Okta SAML, SCIM (ideally Okta Workflows)
- Kandji or similar MDM
- Apple Mac best practices
- Google Workspace
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Benefits
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
