Export Sales Administrator

Description:

The Export Sales Administrator will provide dedicated support to Ashcroft’s international customers and affiliate businesses by proactively managing and responding to inquiries, order status follow-ups, and will provide any and all (as needed) support. This role requires a hands-on approach ensuring timely order fulfillment and adherence to business objectives. The individual will develop a strong technical and commercial understanding of Ashcroft’s products and processes and will collaborate closely with sales, operations, product support, trade compliance, and finance teams to drive customer satisfaction and business success.

Primary Responsibilities:

• Acquire full knowledge of products, specifications, applications, features, benefits, etc. Ongoing technical and commercial training will be provided (classroom and hands-on) to become more knowledgeable for all aspects of the business to provide world-class service to customers.
• Perform and coordinate a variety of activities involving export sales support, order documentation, and invoice & payment review to support all customer inquiries.
• Work closely with operations, quality assurance and accounting to coordinate sales order requirements.
• Review sales orders for customers to assure accuracy. Evaluate with Product and Sales Management to ensure that proper product, pricing, and terms are applied within Company guidelines.
• Be proactive in nature, provide answers as well as solutions to complex customer inquiries.
• Provide proactive updates on any issues as they arise, stay connected with Operations to obtain the latest information in support of keeping the customer informed. Respond to all inquiries related to applications, capabilities, limits, product recommendations, modifications, new products, competitive comparisons, material compatibility, special requests, etc.
• Perform other duties and responsibilities as directed by the Global Sales Program Export Manager.

Requirements:

• Bachelor’s Degree and 5 years’ experience in Sales, Customer Service, Inside Sales or relevant experience required.
• Strong written and oral communication skills.
• Capable of organizing and prioritizing multiple tasks with the ability to meet deadlines.
• Intermediate knowledge of MS Office is required, incl Excel and Word
• Experience in export and/or manufacturing business, foreign language aptitude or skills preferred.
• Willing and capable of learning all Ashcroft products, pricing policies, and procedures.
• Self-starter and willingness to work additional hours to satisfy customer requirements as needed.
• Able to work with others in a team environment with the proven ability to always treat others with respect.
• Must be willing and capable of learning new technologies, products, and processes.
• Possess a positive, can-do attitude with a proven ability to solve problems.
• Possess continuous improvement mindset with desire and ability to identify and implement process improvements through new methods, including technology enhancements
• Eager to satisfy all internal and external customer inquiries with accuracy, speed, and courtesy.