What are the responsibilities and job description for the Vice President, Client Services position at Ashfield MedComms?
About Ashfield MedComms
Uniting the expertise and capabilities of Ashfield and Huntsworth Health, iNIZIO has launched to become THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' challenges into opportunities.
We are a team of 10,000 experts working together in 35 countries to create something extraordinary. We exist to solve health challenges and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal. That is to redefine health and life sciences by empowering our people to inspire new possibilities that promote health and build brighter futures.
About the role
Under the direction from the Head of Client Services and Promotional Strategy, provide proactive US-based support and leadership for allocated client teams so the objectives of the client and division are met. A senior leadership role, which involves developing long-term, effective client business relationships at the director level. Leading and developing sustained organic growth within key clients while having a pivotal role in driving new business success. Provide leadership to a team of account staff and across the division to contribute to the ongoing expansion of the agency.
Ashfield MedComms currently operates with a flexible, hybrid approach. We provide our teams with the ability to operate in the way that works best for them – at home, in office or a mix. We trust our people to decide what works best for them, working together with their teams and leaders to support our customers and making the world a healthier place.
Here's what you'll be doing:
Strategic Planning
- High-level strategic direction of portfolio of accounts within a single or multiple client roster
- Input to divisional strategic direction
- Responsible with relevant support from account and medical scientific services team for development of portfolio account strategy and plan
- Leader and shaper of client decision-making on strategic communications programs in line with client strategy
- Input into scientific direction/content development
- Accountability for ensuring delivery to agreed agency standards on account portfolio and adherence to all external standards/guidelines inc. client SOPs/industry guidelines
- Understanding and interpretation of client, industry and market environment on a client portfolio level and how it impacts the business and make recommendations to adjust direction of portfolio of accounts
- Development of effective relationships horizontally and vertically across client team
- Issue handling supporting the account/portfolio team or directly with the client
Financial Management
- Deliver contribution annually from portfolio of accounts to meet or exceed targets
- Agency business focus e.g. responsible for contribution of own team, but also with a broader focus on development of the agency business, including achievement of business-wide targets and profitability
- Contribute to refinement of business planning/monitoring process
- Custodian of business planning/monitoring process within team
- Account/project forecasting counsel for each account in the team
- Driving pricing for maximum long term business opportunities
- Responsibility for pricing decisions/negotiations in collaboration with the finance team
- Ensure financial awareness and understanding of commercial implications of editorial team
- Diligent accurate completion of personal time sheets
Internal
- Contribute to and support decisions of the agency management team
- Business team leadership and motivation
- Leadership of client facing teams
- Senior management of staff; issue handling
- Relationships across divisions and departments; issue handling
- Resource management and allocation within team in conjunction with editorial managers
- Awareness of impact of account growth on overall resource/workload
Business Development
- Lead business development in team with existing clients
- Lead pitches, as appropriate, working with the new business team to win new clients
- Good/ excellent presentation/influencing skills
- Excellent understanding of client perspectives and needs
- Work to support network growth but looking for partnerships across Ashfield network organizations
Delivery
- Initiator, implementer, progress and process monitor
- Ensure highest standards of quality control are met across team
- Creativity/ thinking out of the box
- Generating creativity in others and able to deliver through others
- Deliver planned contribution with appropriate support staff
- Problem solving
Management
- Able to manage account handlers
- Appraisals/ objective setting
- Recommendations on bonuses/salary increases
- Coaching/training/delegation and developing staff within the team – and across the division/departments as appropriate
- Develop and implement strategic HR plans – for staff recruitment/development/ succession planning
- Issue management/resolution
- Champion and promote agency values
- Self-development
- Experience of managing staff
About you:
- Several years of Medical Communications experience within the pharmaceutical industry and agency environments with a demonstrable track-record of handling across the pharmaceutical product life cycle, from pre- through post-launch and portfolio brand management
- Evidence of development and delivery of strategic/tactical communications
- Highly-developed networking ability
- Highly-developed professional solution selling ability
- Excellent influencing and negotiation skills
- A team leader – engenders team spirit
- Forward thinking and planning for the portfolio of accounts
- Motivator
- Exhibits cross functional, unit and divisional collaborations
- Excellent verbal and written communication skills
- Confident and decisive, determined and committed
- Clarity and sound judgment
- Coaching and mentoring skills
- Excellent social and interpersonal skills
- Lead by example
Benefits
At Ashfield, compensation is more than just a base salary. We offer a comprehensive bonus plan and benefit programs including for medical, dental, and vision, a generous 401k match, vacation, sick and personal days, and entitlement to a four-week sabbatical at 7 years and every 5 years thereafter. Generous company holiday plan and additional benefits for those building a family include access to enhanced fertility support, family support programs, as well as expanded paid leave for new parents, including personalized coaching support.
Our Pledge
We appreciate the importance of having a workforce that reflects the various communities in which we operate, and our goal is to create an inclusive environment where diverse employees want to work and where they can flourish.
Ashfield MedComms is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.
Ashfield MedComms is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.