Supervisor, Revenue Cycle (18 Month Assignment)

*** This position is a temporary assignment with a duration of 18 months ***

THE ORGANIZATION

Ashley Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

Position Summary

Responsible for providing supervisory and administrative oversight of the Patient Financial Services Department by directing a broad range of patient billing and collections activities.

Key Responsibilities

• Directly supervise the day-to-day operations of the Patient Financial Services Department while ensuring that staff completes activities ethically and in compliance with all applicable State & Federal laws and regulations.
• Supervise insurance and patient collections workflows and monitor collection rates to identify areas of opportunity to improve reimbursement and reduce open AR.
• Develop and implement procedures and workflows through interdepartmental collaboration to streamline and support the end-to-end patient accounts receivable process.
• Review, correct, and process complex accounts and denied or rejected insurance claims.
• Respond to and resolve difficult and sensitive patient inquiries and complaints.
• Review and process Bad Debt, including submission of accounts to outside collection agency.
• Review and process patient and insurance refund process to ensure effective management of credit balances.
• Prepare regular and ad hoc reports related to billing and collections performance including aging schedules, cash receipts payment posting, and net revenue analysis by payer, denials, bad debt and over payments. Immediately alert Management to unfavorable patterns and trends.
• Assures development of high-performing staff through coaching, mentoring, daily briefings and monthly staff meetings.
• Provides departmental training to new hires and participates in training documentation development and maintenance.
  
  

Responsibilities

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Protects our patient’s personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
• Reinforces Ashley’s commitment to diversity, equity and inclusion
  
  

Desired Knowledge/Skills/Abilities For Training Coordinator

• High School Diploma or equivalent required. Bachelor’s degree in healthcare administration, business or finance desired but not mandatory.
• Minimum 3 to 5 years working in a health care billing environment required.
• Minimum 2 years in team lead or supervisory role required.
• Minimum 1 - 2 years’ experience working with managed care and government reimbursement contracts, claim submission requirements, and compliance for commercial insurance payers required.
• Experience in problem assessment and resolution including collaborative problem solving within an organization to overcome barriers within the revenue cycle.
• Demonstrates excellent initiative and judgement. Works independently applying effective approaches to task prioritization, time management, delegation of tasks and meeting deadlines.
• Proficient with Microsoft products (Excel, Word, PowerPoint).
  
  

POSITION TYPE/EXPECTED HOURS OF WORK

☐ May need to work untraditional work hours such as weekends, evenings, observed holidays, and nights.

X This is an essential or critical position which will require reporting to work as defined by the business needs of Ashley, Inc.