What are the responsibilities and job description for the IT Support Specialist position at Ashley Furniture Industries, LLC?
Apply today to Ashley Furniture Industries, LLC, a world leader in the furniture manufacturing industry. Our IT team is comprised of highly skilled professionals who utilize cutting-edge technology and equipment to create one of the most agile operations in the industry.
Job Description:
We are seeking an Endpoint Service Analyst to join our team. In this role, you will be responsible for prioritizing, logging, and troubleshooting incoming requests for support from internal and external users via phone and email. You will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile related operating systems, other 3rd party software, and peripheral devices such as printers and scanners.
Responsibilities:
Job Description:
We are seeking an Endpoint Service Analyst to join our team. In this role, you will be responsible for prioritizing, logging, and troubleshooting incoming requests for support from internal and external users via phone and email. You will perform initial troubleshooting of all internally developed applications and websites, desktop and mobile related operating systems, other 3rd party software, and peripheral devices such as printers and scanners.
Responsibilities:
- Prioritize and log incoming support requests
- Perform initial troubleshooting of technical issues
- Diagnose hardware, peripheral, and software problems
- Collaborate with team members to resolve technical issues
- Experience supporting PCs running Windows and Mac OS
- Knowledge of basic computer hardware
- Strong documentation skills
- Working knowledge of PC diagnostic utilities
- Associate degree in Computer Science or related field or equivalent work experience
