Connected Home Specialist

The Connection Home Specialist is responsible for mentoring Retail Sales Associates to leveraging the full potential of Ashley Furniture and Samsung electronics, setting the standard for excellence into a smart home environment. The Connection Home Specialist will bring a profound passion for technology, extensive expertise in electronics, and demonstrate the ability to inspire and lead a high-performing sales team.

Mentorship And Training

• Serves as a mentor and coach for Retail Sales Associates; ensure associates uphold excellence and present connected home solutions and are equipped with the knowledge to provide cutting-edge solutions while mentoring sales associates to develop similar skills to elevate connected home sales.
• Articulate advance features and benefits within a cohesive smart home framework, empowering all Retail Sales Associates through hands-on training to enhance proficiency of selling the electronics category.
• Strong collaboration with Store and Sales Manager to identify and execute cross-selling and upselling within the electronics category.
  
  

Sales And Execution

• Communicates frequently with Retail Sales Associates, Store Manager, Sales Manager, Regional Director, Regional Trainer to provide regular data-driven feedback to refine sales strategies to enhance performance.
• Accountable with Sleep, monthly overviews, analytics, up and coming and IoT product demo.
  
  

Customer Service Excellence

• Oversee the in-store experience, ensuring interactive displays and technology are maintained to the highest standard.
• Take the lead of the post-purchase process, coordinate with leadership to provide hands-on support for delivery, installation and warranty services while training associates to deliver exceptional post-sale customer care.
• Serve as an integral part of solutions by lading customers through the showroom, expertly guiding them via interactive displays to showcase the connected home experience.
• Maintain exemplary customer satisfaction scores, reflecting the high-level execution as a Connected Homes Specialist to lead, train and inspire the sales team.
• Act as a cornerstone of the Ashley-Samsung partnership by delivering compelling presentations to customers on competitive pricing, flexible financing, and comprehensive warranties.
  
  

Success Metrics

• Accountable to meet and exceed weekly, monthly and quarterly KPI scorecards based on sales performance for electronics, TVs, Audio Systems, Internet of Things (IoT) produces, PPE and attachment rates.
  
  

Job Qualifications Education

• Associate’s degree in business administration or related field, or equivalent work experience, preferred Experience:
• 3 Years’ experience in retail sales, preferred
• Furniture and electronics experience, with a proven track record of team mentorship/leadership, preferred Licenses or
  
  

Certifications

• Technical Certificates in electronics or smart home technologies highly desirable
  
  

Knowledge, Skills And Abilities

• Strong attention to detail
• Strong Sales Skills and business acumen
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Exceptional relationship building skills
• Strong business knowledge of furniture and electronics
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Analytical and problem solving skills
• Maintain confidentiality
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Display empathy, understanding and patience with employees and external customers
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
  
  

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• 401(k) and Profit Sharing
• Life Insurance
  
  

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.