What are the responsibilities and job description for the Customer Relationship Account Specialist position at Ashley Furniture?
Job Description
Job Description
Job Title : Customer Experience Account Specialist
Remote : No
Locations : Arcadia , WI
Part-Time & Full-Time Available
What You'll Do :
Provide exceptional service to all customers through professional and friendly phone and email interactions.
Collaborate with diverse teams across sales, supply chain, credit, transportation, and distribution to ensure smooth order processing and delivery.
Resolve issues creatively and effectively, partnering with customers and internal teams to ensure timely product delivery.
Maintain detailed, accurate records of customer interactions to continuously improve service.
What We're Looking For :
A high school diploma or equivalent.
At least one year of experience in customer service or a related field.
Strong communication skills, with the ability to connect with people of all backgrounds.
A welcoming and professional attitude, including excellent telephone etiquette.
Attention to detail and the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and navigating online tools.
Problem-solving skills with a proactive and positive mindset.
What Makes This Role Great :
At our company, we value diversity, equity, and inclusion. You'll be part of a team that respects and celebrates what makes each individual unique. In this role, you'll learn all aspects of retail customer service, from tech support to order fulfillment, while ensuring every customer feels heard and valued.
Who We Are
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It's the reason we're always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a Growth Mindset, and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
- Without hesitation, uses candor and is direct in communication
- Is tough-minded in working in and meeting the demands of reality
- Always tells the truth and follows through on commitments
Passion, Drive, Discipline
Continuous Improvement / Operational Excellence
Dirty Fingernail
Growth Focused
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
