Technical Analyst

Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails and pushing the boundaries of what is possible in homebuilding. Ashton Woods, the #1 private home builder in the United States, markets its homes through its two award-winning brands, Ashton Woods and Starlight Homes. The Ashton Woods brand is known for designing thoughtfully curated, inspired homes for people who love design. The Starlight Homes brand builds homes specifically for the first-time homebuyer, offering affordable homes with well-executed designs and quality finishes for buyers looking to make the dream of home ownership a reality. The company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we are one of the most celebrated homebuilders in the nation, winning hundreds of national and local industry awards in product and community design, architecture, merchandising, sales, marketing, and customer service. We believe that what we accomplish together is greater than what we deliver individually. Our team members have inspired the shared values we embrace in all decisions and actions: Unwavering Integrity, Trail Blazing, Bold Action, Collective Compassion, and Unconditional Respect.

Headquartered in Atlanta, Georgia, Ashton Woods sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Orlando, Phoenix, Raleigh, San Antonio, and Tampa.

Technical Analyst

Position Overview: Works to meet the technical needs of the Ashton Woods and Starlight Homes employee population, under the supervision of the IT Systems Manager.

Essential Duties and Responsibilities: (Including but not limited to the following)

· Provides technical support to employees throughout the company

· Evaluates employee needs, defines technical problems, and works with management to determine and implement solutions

· Performs ongoing activities to maintain and enhance overall system performance and effectiveness.

· Studies and projects resource requirements including software, services, equipment, and facilities, and makes recommendations to management

· Additional tasks as assigned by supervisor

Desired Qualifications:

· Bachelor’s Degree required

· Requires a strong understanding of both Microsoft Windows 10 and Windows 11 operating systems as well as Microsoft Office applications.

· Experience with Intune or Tanium for endpoint management is a plus

· Basic understanding of IT security principles with a willingness to learn endpoint security services.

· Experience with managing small office networks is a plus

· Experience with MacOS is a plus

· At least five years of related experience

Typical Physical and Mental Demands

· Must be able to read, write, and speak fluently in English.

· Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.

· Use of hands and fingers is required to utilize standard office equipment.

· Must be able to lift up to 20 pounds on occasion to move and ship equipment.

· These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.

Working Conditions

· Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing maybe required.

· Fast paced environment subject to numerous schedule and priority change and short notice activity.