What are the responsibilities and job description for the Technical Analyst position at Ashton Woods?
Opening our doors in 2017, Starlight Homes builds homes designed specifically for the first-time homebuyer. Our goal is to make the dream of homeownership a reality for everyone, offering expertly crafted homes at an affordable price and ensuring its customers’ first journey into home buying is simple, smooth, and reassuring. Our New Home Sales Consultants take care of our customers throughout every step of the process regardless of their situation, we are here to help. Together with our parent company, 2023’s Builder of the Year Ashton Woods, we have welcomed over 60,000 people to their new homes. Our company’s commitment to innovation and continually evolving to meet the needs of the market is a key reason we have seen the success we have. We believe that what we accomplish together is greater than what we deliver individually. Our team members have inspired the shared values we embrace in all decisions and actions: Unwavering Integrity, Trail Blazing, Bold Action, Collective Compassion, and Unconditional Respect.
Headquartered in Atlanta, Georgia, Starlight sells new homes in Atlanta, Austin, Charleston, Dallas, Houston, Nashville, Myrtle Beach, Orlando, Phoenix, Raleigh, San Antonio and Tampa.
Position Overview: Works to meet the technical needs of the Ashton Woods and Starlight Homes employee population, under the supervision of the IT Systems Manager.
Essential Duties and Responsibilities: (Including but not limited to the following)
- Provides technical support to employees throughout the company
- Evaluates employee needs, defines technical problems, and works with management to determine and implement solutions
- Performs ongoing activities to maintain and enhance overall system performance and effectiveness.
- Studies and projects resource requirements including software, services, equipment, and facilities, and makes recommendations to management
- Additional tasks as assigned by supervisor
Desired Qualifications:
- Bachelor’s Degree required
- Requires a strong understanding of both Microsoft Windows 10 and Windows 11 operating systems as well as Microsoft Office applications.
- Experience with Intune or Tanium for endpoint management is a plus
- Basic understanding of IT security principles with a willingness to learn endpoint security services.
- Experience with managing small office networks is a plus
- 1-3 years of related experience
Typical Physical and Mental Demands
- Must be able to read, write, and speak fluently in English.
- Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
- Use of hands and fingers is required to utilize standard office equipment.
- Must be able to lift up to 20 pounds on occasion to move and ship equipment.
- These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.
Working Conditions
- Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing maybe required.
- Fast paced environment subject to numerous schedule and priority change and short notice activity.
