What are the responsibilities and job description for the Admin-IT - IT Support Specialist position at Asian Counseling and Referral Service?
ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!
All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA , Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.
About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.
Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.
Vision: Hope, Opportunity, and Voice for All
Values
LOCATION: Asian Counseling and Referral Service - Main Office
EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.
Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center
ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).
If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.
All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA , Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.
About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.
Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.
Vision: Hope, Opportunity, and Voice for All
Values
- We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
- Our actions are Client-/Community Centered.
- We believe belonging is essential.
- Compassion is at the heart of our work and approach.
- Schedule: Mon Fri, no weekend work!
- Pay range is between $58,600 to $63,800 annually. Can increase based on experience with possible increases after 6 months from date of hire.
- ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
- Vision insurance is available at a very minimal cost.
- ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
- Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
- Paid Time Off:
- 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
- 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
- 32 hours wellness leave per year, available to use once accrued, no waiting period.
- 13 paid holidays annually.
- IT equipment provided, with telecommuting reimbursement available.
- 403b Retirement Savings Account eligibility.
- Simplified Employee Pension available after 2 years.
- Employee Assistance Program.
- Provides Tier I and II technical support for users. Responds to users support requests both in person, over the phone and ticket queue.
- Troubleshoots software and hardware issues. Reimages computers operating system. Deploys workstations. Communicates with software vendor or accesses on-line technical supports to obtain software updates, upgrade, and or other fixes. Monitors and evaluates efficiency of software/hardware usage.
- Creates documentation, tutorials and trains users in start-up, basic and advanced use of softwares. Coordinates and conducts group training. Creates new users accounts and provides new user orientation.
- Provides administrative and technical support for meetings, and events.
- Attends all agency, program and team meetings, in-service trainings, and supervision.
- Other job-related duties as assigned by management.
- Bachelor’s degree in computer science, information systems or related field from an accredited college or university and one (1) year related work experience; OR
- Associate’s degree and 1-2 years of related work experience; AND
- One (1) year experience Microsoft Windows environment, supporting Microsoft network, and experience Office 365 administration.
- Experience in PowerShell scripting is a plus.
- Ability to provide effective and respectful service to employees, visitors and clients of diverse cultural beliefs and practices.
- Strong communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software.
- Well-developed problem solving and analytical skills. Ability to work under pressure and manage multiple concurrent projects with various departments.
- Effective ability to navigate a personal computer. Competency in use of the Microsoft Office and other relevant software for word processing, calendaring, e-mail, and data entry. Efficiently research and perform various tasks via the internet.
LOCATION: Asian Counseling and Referral Service - Main Office
EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.
Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center
ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).
If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.
Salary : $58,600 - $63,800
