What are the responsibilities and job description for the Customer Service, Operations, and Tech Support Specialist position at ASK Consulting?
Job Title : Customer Service, Operations, and Tech Support Specialist
Duration: 6-month W2 Contract
Store Location: Naples, FL 34109
Job Details:
Top skills:
Personality: Outgoing/extroverted
Preferred Background: Experience in the wireless or tech industry is a plus
Key Qualities: Empathy and excellent communication skills
Work Schedule (Should be Flexible):
8-hour shifts with a 30-minute lunch/break (40 hours per week)
● Willingness to work evenings, weekends, and holidays.
● Willingness to work additional shifts, if necessary, typically during the summer months, November through December, and/or during peak vacation periods.
Store Hours:
Monday to Saturday: 9:00 AM to 7:00 PM
Sunday: 10:00 AM to 6:00 PM
Job Details:.
As a Specialist in our stores, you will help deliver the customer experience in our retail stores by ensuring customers receive the highest level of customer service at all times, assisting with sales, and managing the operations within the location. In this role you will:
● Assist customers with billing and service questions, troubleshoot hardware and software issues, floor managing, greeting and explaining products and services to customers as needed.
● Provide full and ongoing support for all facets of store operation, inventory processes, and merchandising.
● Place outbound calls to current Verizon customers via warm leads to promote our products and services.
● Interacting face to face to enhance the customer experience, drive revenue and reinforce the sales process through your passion.
● Consistently providing exceptional customer interaction experiences to meet our customers where they are.
Must Have:
●High school diploma or GED.
●One or more years of work experience.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
