Technical Support Specialist (259974)

Job Description

Job Description

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Technical Support Specialist

Location :  Nashville, TN

Duration : 12 months

Pay Range :  $27 / hr. on w2

Job Description :

We are seeking an experienced Technical Support Specialist to join our dynamic IT team. The ideal candidate is a seasoned IT professional with 5-10 years of hands-on technical support experience, excelling in troubleshooting IT issues, managing Active Directory, and supporting end-users. They are detail-oriented, customer-focused, and adept at handling hardware, software, and networking issues in a fast-paced environment.

Key Responsibilities :

• Provide end-user technical support, including troubleshooting hardware, software, and network issues.
• Manage and maintain Active Directory (AD) for user account management, password resets, and permissions.
• Utilize ServiceNow for ticket tracking, escalation, and resolution, ensuring timely and efficient support.

Image and deploy desktops / laptops (e.g. Latitude, OptiPlex, Precision) and support Windows OS (XP, 7, 10, 11) and MacOS environments.

Provide support for networking devices (routers, switches, and phones) and network printers.

Certifications (Preferred) :

Additional certifications in IT support are a plus

About ASK :  ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Salary : $27