What are the responsibilities and job description for the Technical Support Specialist (Onsite) position at ASK Consulting?
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Support Specialist (Onsite)
Location: Columbia, SC
Duration: 12 Months (Possible extension)
Pay rate: $20-24/hr.
Shift: Standard 8-hour shift between 6:30 AM 6:30 PM (Flexibility for OT preferred)
Job Summary:
We are seeking a highly motivated Technical Support Specialist to join our Technology Support Center team. This is an onsite role focused on providing excellent customer service with a strong technical support background. The ideal candidate will have experience resolving moderately complex technical issues while maintaining a high level of professionalism and empathy.
Key Responsibilities:
- Actively resolve routine to moderately complex technical issues for internal customers.
- Respond to service requests via phone, email, and ticketing systems.
- Troubleshoot issues related to Citrix, VPN, Outlook, Teams, and other enterprise technologies.
- Research and implement solutions to technical problems.
- Maintain up-to-date documentation as technology and business needs evolve.
- Collaborate with team members to ensure prompt and efficient resolution of support tickets.
Nice to Have:
- Experience with Citrix environments
Understanding of VPN connectivity and troubleshooting
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $20 - $24
