What are the responsibilities and job description for the Technical Support Specialist position at State of South Carolina?
Complete Helpdesk tickets in a timely manner according to service level agreements. Promptly respond to user requests in person, remotely, or by phone. Track the status of Helpdesk tickets and follow up to ensure user satisfaction. Install, configure, troubleshoot, and repair all computing equipment, printers, scanners, and projectors. Provide full computer software installation and configuration. Verify that all employee onboarding and offboarding procedures are followed per IT policies and procedures. - Document common issues, update self-service knowledge base, and create how-to documentation.
Assist in all areas of Information Technology as requested by the IT Manager. Act as a backup for other IT technical staff as needed. Test new hardware and software before agency and section deployment. Make recommendations based on user feedback.
This position also includes an excellent benefits package:
- Public Service Loan Forgiveness eligibility.
- Paid parental leave.
- Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
- Fifteen days of annual (vacation) leave per year.
- Fifteen days of sick leave per year.
- Thirteen paid holidays.
- State Retirement Plan and Deferred Compensation Programs.
Additional Requirements:
- Position may require the employee to work evenings and weekends, and frequent stooping and/or bending.
Moderate knowledge of and skill in using various applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management.
DRUG SCREENING, CREDIT CHECKS, DELINQUENT TAX CHECKS, AND SLED BACKGROUND CHECKS ARE REQUIRED.
THIS OFFICE IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.
