What are the responsibilities and job description for the Customer Service Agent position at ASK Staffing?
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title : Call Center Agent
Location : Phoenix, AZ, 85007
Duration : 8-Months Contract
Pay Rate : $18 to $20 on W2
Job Description : Position Overview :
The role involves professionally handling inbound telephone calls related to individual and business tax compliance, delinquencies, and general information requests. Success in this role requires a commitment to serving customers with a positive attitude and a focus on doing the right thing.
Key Responsibilities :
- Answer incoming calls in a fast-paced environment.
- Resolve Tier 1 level issues.
- Review and update taxpayer accounts.
- Verify, gather, and update key information simultaneously.
- Educate taxpayers on online resources and current tax policies.
- Submit requests for payment arrangements.
- Participate in all team engagement activities.
- Meet performance expectations.
Required Skills :
Required Experience :
Required Education :
About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. Learn More
Salary : $18 - $20
