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HR Service Center Representative - Junior

Ask Staffing
Framingham, MA Temporary
POSTED ON 4/19/2025
AVAILABLE BEFORE 5/18/2025

All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Junior HR Service Center Representative - Bulk Hiring

Location : Framingham, MA 01701 (or) Marlborough, MA 01752

Duration : 5 months Contract

PR : $19 / hr on W2

Job description : Notes :

  • Fully remote however we would like to target talent that's local to 300 Value Way Marlborough, MA because the contractors would be asked to go into the office a few times a year. if there were tech issues they would need to work from the office.
  • List location at the top of the resume.

Schedule :

9-5 Monday through Friday, with potential 12-8 come April 2025. Remote work environment with potential for in office days.

Job Summary :

  • Serves as a primary resource for all U.S. Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and / or procedures, while complying with Client, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, W2's and 1095s. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service. Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.

    • Duties and Responsibilities :

  • Responds to inquiries through multiple modes of contacts (phones, emails, ad hoc reports) related to W2's & 1095's
  • Assists Associates and Managers navigating through HR systems.
  • Document summary details of calls and processing in case management system.
  • Escalates / partners on complex issues as required.
  • Complies with all Client state, city, and federal regulations
  • Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
  • Performs accurate and timely processing of HR transactions in HCM system.
  • Performs special projects as assigned.
  • Responds to email inquiries.

    • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

    Salary : $19

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