All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Tit le : Client Support, Customer Service
Location : Baltimore, MD 21230
Duration : 12 Months Contract (Possible Extension)
Pay Range is $20 to $21.33 / hr. on W2
Job Description :
Hybrid : 3 days per week on site AFTER TRAINING ON SITE
Primary Responsibilities :
Daily communication with clients to agree upcoming cash flowsInvestigation and resolution of client fails through various means, including daily interaction with trading desks, sales desks and middle office groups to ensure prompt resolutionReconciliation and analysis of aged breaksClient and Business Unit relationship managementResponding to client queries relating to position breaks, corporate action bookings and reportingCollaborating with Operational management, sales, and trading desks to diminish risk through escalation and strong communicationActing as a process owner and being accountable for all outstanding itemsSkills Required (essential) :
Strong analytical, organizational, and verbal and written communication skillsProven ability to work efficiently and accurately under pressure in a fast paced multi-tasking environmentProactive and self-motivated- Intermediate Microsoft Excel and Word skillsSkills Desired :
Due to the nature of the products traded, the job requires the ability to identify problems as they arise and understand when these need to be escalated.Strong problem solving skills and continued follow up are a necessity.The candidate should possess a good appreciation of risk- both operationally and franchise.In addition, the role requires extensive client interaction both internally and externally so the ability to maintain and build excellent client relationships is a priority.About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $20 - $21
