What are the responsibilities and job description for the Remote Customer Support Representative | WFH position at Get It - Hospitality?
Job Overview
We are actively seeking a Remote Customer Support Representative to become an integral part of our dedicated team. In this role, you will play a vital role in delivering outstanding support to our guests and travelers by responding to their inquiries, troubleshooting challenges, and providing comprehensive assistance via phone, chat, and email.
Key Responsibilities
We are committed to fostering an environment that supports personal and professional development, providing pathways for growth within the organization.
Company Culture And Values
Our organization champions a supportive and collaborative work culture, emphasizing teamwork and a strong commitment to customer satisfaction, ensuring a positive experience for both employees and guests.
Employment Type: Full-Time
We are actively seeking a Remote Customer Support Representative to become an integral part of our dedicated team. In this role, you will play a vital role in delivering outstanding support to our guests and travelers by responding to their inquiries, troubleshooting challenges, and providing comprehensive assistance via phone, chat, and email.
Key Responsibilities
- Address customer inquiries related to hotel bookings, policies, and services.
- Effectively resolve customer complaints and escalate issues as necessary.
- Assist with processing refunds, loyalty programs, and accommodating special requests.
- Accurately document and track customer interactions within our CRM system.
- Ensure exceptional service delivery to maintain high levels of customer satisfaction.
- Superior verbal and written communication abilities.
- Capacity to manage multiple tasks while maintaining professionalism under pressure.
- Familiarity with hospitality booking systems is advantageous.
- Previous customer service experience is preferred but not mandatory.
- A high school diploma or equivalent is preferred.
We are committed to fostering an environment that supports personal and professional development, providing pathways for growth within the organization.
Company Culture And Values
Our organization champions a supportive and collaborative work culture, emphasizing teamwork and a strong commitment to customer satisfaction, ensuring a positive experience for both employees and guests.
Employment Type: Full-Time
