What are the responsibilities and job description for the Remote Customer Support Representative position at Maryland Center for Hospitality Training?

Job Description

Job Summary :

We are hiring a Remote Customer Support Representative to assist guests and travelers with inquiries, troubleshooting, and general support over phone, chat, and email.

Key Responsibilities :

Answer customer inquiries regarding hotel bookings, policies, and services.
Troubleshoot customer complaints and escalate as needed.
Assist with refunds, loyalty programs, and special requests.
Document and track customer interactions in the CRM system.
Provide excellent service to ensure customer satisfaction.

Requirements :

Previous customer service experience is a plus.

Strong verbal and written communication skills.

Ability to multitask and remain professional under pressure.

Knowledge of hospitality booking systems is an advantage.

Availability for flexible work schedules, including weekends.

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Remote Customer Support Representative

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