What are the responsibilities and job description for the Usher position at ASM Global Arena Management, LLC?
SUMMARY
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
Greet guests as they enter the facility with a smile.
Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
Provide guests with friendly and accurate directions.
Check tickets for guests attempting to access their section and assist them in locating their seat.
Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
Respond to guest complaints, questions, information requests and comments.
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
Effectively and calmly interact with angry or emotional guests and employees.
Ability to memorize, recollect, and quickly retrieve relevant information.
Follow all operating policies and procedures at all times.
Maintain company confidentiality.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and Experience
- High school diploma preferred
- Minimum of (2) years work-related experience
- Event experience preferred
Knowledge, skills, and abilities
- Outstanding organizational skills.
- Diligence and attention to detail.
- Exceptional interpersonal skills and a friendly demeanor.
- Excellent written and verbal communication.
- Physical stamina and high energy levels.
- Good problem-solving skills.
- Ability to perform under stress.
- Excellent multitasking ability.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
