What are the responsibilities and job description for the Box Office Coordinator - Century II position at ASM Global-SMG?
SUMMARY
Directly supervises part-time ticket specialist and/or supervisors in a high-volume sales environment. Promote a positive, guest experience for all patrons, team members and anyone walking into Century II.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Organize and communicate all event information to inform ticket specialists of needed information so they may effectively sell tickets. (Print/distribute on sale memos, create window pricing signs, etc.)
Update training of all ticket specialists as needed.
Schedule event staff.
Reconcile all ticketing transactions daily, including creating daily deposits.
Provide excellent customer service and respond promptly to customer needs, request for service and assistance.
Ability to work independently and handle most box office questions without assistance.
Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
Communicate with promoters timely and effectively to gather show information, explain reports, be a point of contact during the show, and be a one stop ticketing/front of house resource until show moves out.
Serve as Box Office Manager on Duty during some events.
Work with Box Office Manager to learn the administrative back end of show builds.
Assist with setting up for events.
Learn Front of House duties to act as backup on an as needed basis.
In charge of Lost & Found for the building.
Regular attendance is an essential job function.
Must be able to pass a background/credit check.
Position requires the ability to work at all ASM Global venues in Wichita and Andover.
Other duties as assigned.
SUPERVISORY RESPONSITILITY:
Directly supervise Ticket Specialist and/or Ticketing Supervisors. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
SKILLS REQUIRED
Exceptional customer relations, communication, and problem-solving skills.
Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
Ability to operate computerized ticketing system, telephone, copier, fax machine, and two-way radio.
Skilled in Microsoft Office, and ability to learn additional software.
Ability to multi-task.
Ability to communicate effectively both orally and with written communication.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
EDUCATION AND/OR EXPERIENCE
High school diploma or GED, some college preferred.
Box office experience desired, but not required.
2-5 years professional work experience.
Supervisory and cash handling experience.
Ability to speak read and write in English, Spanish a plus.
PYSICAL DEMANDS
This position requires walking, walking up and down stairs, and standing, stooping, substantial sitting and may require lifting up to 30 lbs.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. The person must be able climb stairs and walk long distances to access all seating and ticketing points. Ability to operate a two-way radio and speak clearly. Specific vision abilities required by this job include close vision. Requires occasional fast-pasted interaction with large groups of people.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
