Event Services Intern

The Event Services Intern assists in providing professional client services support in the planning, organization and management of events within the facility, and assists in monitoring the logistics of these events, and event-related tasks after events are booked through the conclusion, by performing the following duties:

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Assist the Event Services team in coordinating and executing events held at Brookshire Grocery Arena.
• Collaborate with event organizers, vendors, and internal departments to ensure seamless event operations.
• Support the planning and execution of event logistics, including setup, breakdown, and coordination of event resources.
• Provide excellent customer service to event organizers, clients, and attendees, addressing inquiries and resolving issues in a timely and professional manner.
• Assist with pre-event and post-event activities of the Event Services/Security Manager and the Event Manager.
• Contribute to the development and maintenance of event-related materials, such as event guides, floor plans, staff cheat sheets, staffing, and technical specifications.
• Assist in conducting site visits and inspections to ensure venue readiness and compliance with safety regulations.
• Support the implementation of event policies and procedures to ensure the smooth functioning of events.
• Stay informed about industry trends, best practices, and emerging technologies relevant to event services.
• Act as the Event and Guest Services Manager right hand during show days to ensure all staff are properly positioned and on schedule.
• Serve as venue lead for Tour VIP events.
• Perform other duties and tasks as assigned by the Event Services team.

Position requires ability to:

• Excellent organizational, planning and interpersonal skills.
• Good written and verbal skills.
• Ability to prioritize multiple projects.
• Demonstrate problem-solving and communication skills.
• Professional presentation, appearance and work ethic
• Be familiar with the principles and techniques of supervision, training, budget preparation and purchasing.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Operate a personal computer using Microsoft Windows, Microsoft Office and other standard office equipment.
• Remain flexible and adjust to situations as they occur

Supervisory Responsibilities

• None

Other Qualifications

• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed.
• Must have professional attitude and appearance.
• Must be able to pass background check.

Education and/or Experience

• Currently pursuing a degree in Event Management, Hospitality, Business Administration, or a related field.
• Familiarity with event planning concepts, industry practices, and customer service principles is a plus.

Computer Skills

• To perform this job successfully, an individual should have knowledge using Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document states or implies that these are the only duties to be performed by the employee occupying this position.