What are the responsibilities and job description for the Event Staff position at ASM Global-SMG?
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
- Have a full working understanding of the specific event post (i.e., ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions.
- Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
- Observe employee and crowd behavior, before, during and after an event takes place.
- Keep unauthorized persons out of restricted seats.
- Represent the company in a polite and professional manner using proper customer service skills.
- Direct customer service complaints and inquiries to proper manager/supervisor.
- Abide by facility rules, regulations, policies, and procedures.
- Work a ticket scanner and keep track of rejected tickets.
- Seat patrons according to ticket information.
- Promote a safe working environment for all employees by following the emergency program as needed.
- Will be required to have open availability to work events on an on-going basis including weekends, evenings, and holidays.
- Maintains the proper image and generates positive public relations with patrons and staff.
- Pick up loose debris/garbage following event.
- Performs other duties as assigned by the Event Services Manager.
Qualifications
Demonstrated ability to read, write, hear, and speak English; clean and neat in appearance, ability to work flexible hours including weekends, evenings, and holidays; able to stand for long periods; able to walk up and down steep stairs. Reasonable accommodations will be considered for those with disabilities.
Skills and Abilities
Read, write, and speak English.
Ability to climb stairs.
Ability to stand for 6 - 10 hours.
TO APPLY:
Kayla Gunderson
Denny Sanford PREMIER Center
1201 N. West Ave.
Sioux Falls, SD 57104
Applicants that need reasonable accommodations to complete the application process may contact
605-367-7288.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
