What are the responsibilities and job description for the Guest Services - Raising Cane's River Center position at ASM Global-SMG?
Location: Raising Cane's River Center, Baton Rouge, LA
Position Type: Part-Time
Position Overview:
The Raising Cane's River Center is seeking a dedicated, part-time Command Post employee to manage the Guest Services desk. This role requires availability on weeknights and weekends. The ideal candidate is dependable, detail-oriented, and able to respond swiftly to event-related needs and emergencies.
Key Responsibilities:
- Serve as the main point of contact for guests, addressing questions, providing information, and resolving concerns professionally.
- Maintain seamless communication with security, housekeeping, event staff, and operations to ensure event safety and efficiency.
- Track and record event timelines, including door openings, closings, building security status, and incident response times.
- Use app to promptly report restroom and facility issues.
- Collect lost and found items, ensuring all are logged and returned to Security at the end of each event.
- Accurately record and report incidents or issues that arise during events.
Qualifications:
- Availability to work evenings and weekends.
- Strong ability to remain calm, think quickly, and handle emergencies effectively.
- Excellent communication skills and a team-oriented mindset.
- Reliable and able to maintain thorough records with attention to detail.
Start Date: Immediate
If you are dependable, proactive, and ready to make an impact in a fast-paced event environment, we encourage you to apply.
ASM Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document is no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristics protected by law.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
