What are the responsibilities and job description for the Guest Services Representative position at ASM Global-SMG?
Job Description
Position Summary: Guest Services
The Guest Services Team is responsible for the safety and security of ASM Global Baltimore, The Lyric Theater patrons, employees, and assets.
Duties and Responsibilities:
Responds to security and safety calls in a timely manner.
Patrols the facilities and parking lots, searches guest bags, prevents prohibited items from entering the facility, investigates incidents, and screens guests with metal detectors, wands, and pat down procedures.
Interacts with guests, vendors and employees in a courteous and professional manner and complies with all legal and ethical instructions given by the Guest Services team.
Required Qualifications:
High School Diploma or equivalent.
A minimum of 0-1 years of related work experience.
Ability to maintain good business relations with all departments and staff.
Ability to communicate positively with patrons while relaying information.
Ability to be maintain a cooperative and approachable attitude with guests and staff.
Ability to effectively perform in crises and work under pressure without the loss of composure.
Ability to exhibit maturity by making sound judgement.
Ability to memorize, recollect and quickly retrieve relevant information.
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances and attempt to diffuse the situation.
Ability to participate in all departmental and companywide meetings.
Ability to maintain patron, employee, and company confidentiality.
Must be able to work flexible hours including nights, weekends, and holidays.
Understanding of written and spoken English.
Perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Tasks are performed with moderate supervision.
Walking and standing occurs 90% of the time.
Talking, hearing, walking, running, and vision activities occur continuously.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
