What are the responsibilities and job description for the IT Technician position at Aspen Academy?
ISD 4184 Aspen Academy
Position Description
Position Title: Technology Support Assistant
Department: Information Technology (IT)
Immediate Supervisor: IT Director
FLSA Status: Non-Exempt
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Job Type: Part-Time
Pay: $21.00-$26.00 hourly
Job Summary
The Technology Support Assistant provides on-site technical support and troubleshooting for technology systems at Aspen Academy in collaboration with district technology leadership. Responsibilities include installing, deploying, maintaining, and troubleshooting hardware; supporting applications and operating systems; and training staff on the use of various hardware, software, and digital tools.
Essential Duties and Responsibilities
Provide high-quality customer service and technical support to all school stakeholders.
Tasks include:
- Managing technical support and repair tickets using the district’s tracking system, documenting issues and resolutions, and meeting departmental service metrics.
- Training and supporting staff on the use of technical equipment and standard district software.
- Supporting district testing and assessment systems.
- Installing and updating software on computers, mobile devices, SMARTboards, and other tech tools.
- Assisting with the setup, maintenance, and troubleshooting of the school’s technology infrastructure, including LAN/WAN/WLAN, low-voltage wiring, switches, wireless access points, servers, and UPS devices.
- Troubleshooting software and hardware issues across supported systems including educational software, student/staff applications, and testing software.
- Maintaining and troubleshooting technology equipment such as computers, phones, email, voicemail, A/V equipment, document cameras, printers, copiers, and mobile devices.
- Supporting both fixed and mobile student technology labs, including scheduling and user assistance.
- Tracking and maintaining building technology inventory, ordering equipment in consultation with the principal.
- Performing additional duties as assigned.
Required Knowledge, Skills, and Abilities
- Proficient with both Windows and macOS computers
- Experience with Chromebooks and iPads
- Printer/copier setup and maintenance
- Strong understanding of operating systems and network technologies
- Excellent troubleshooting and problem-solving skills
- Ability to communicate technical information clearly to non-technical staff
- Ability to document technical incidents and configuration changes
- Familiarity with internet tools and educational software
- Prior experience supporting technology in a school environment is preferred
Minimum Qualifications
Education: High school diploma or GED required
- Emphasis or coursework in IT or technical support preferred
- Experience: Minimum of two years of successful experience supporting end-user hardware and software
Certifications:
- CompTIA A Certification preferred
Physical Requirements
- Must be able to push or pull up to 50 pounds (e.g., SMART TV or computer cart)
- Occasionally lift boxes weighing 25–40 pounds
- Climb ladders to access ceiling-mounted technology
- Stooping, kneeling, or crouching may be required to access and service equipment
Benefits
- Dental Insurance
- Health Insurance
- Health Savings Account (HSA)
- Life Insurance
- Paid Time Off
- Vision Insurance
Work Location:
In-person – Aspen Academy, Savage, MN 55378
Must be able to reliably commute or plan to relocate before starting work.
Preferred Experience
- Help Desk Support: 2 years
- Windows OS Support: 1 year
Note:
This job description outlines the primary duties and responsibilities of the position. Additional responsibilities may be assigned based on departmental needs. The district reserves the right to make changes as necessary to best meet operational requirements.
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- No weekends
Ability to Commute:
- Savage, MN 55378 (Preferred)
Work Location: In person
Salary : $21 - $26