BOX OFFICE MANAGER

The Box Office Manager will be responsible for overseeing the daily operation of the AMFS Box Office, including Box Office Staff, Box Office Supervisor and student workers. Responsibilities include scheduling, payroll, training staff and maintaining superior customer service with all AMFS patrons. This person will maintain the knowledge and enforce all AMFS ticketing policies, troubleshoot technical and patron issues as they arise, and act as Manager on Duty throughout the summer season. This position reports to the Director of Ticket Services and will work closely with the Director of Ticket Services and Front of House staff. This person must remain respectful, positive, supportive, friendly, and provide high-level customer service to our patrons and donor base.

Responsibilities

• Schedule, hire and train seasonal Box Office staff, including local and student workers
• Act as Manager on Duty, including opening, closing the box office and concert duty
• Manage all AMFS patron records in AudienceView Professional, including accurate data entry and ticketing logic
• Maintain and troubleshoot ticketing software and box office technologies
• Problem-solve staff and patron-related ticketing issues
• Maintain a thorough knowledge and enforce AMFS ticketing policies and procedures
• Accurately process credit card and cash transactions and reconcile daily box office financials
• Manage satellite box office operations as needed

Requirements

Dates

June 3, 2025-August 24, 2025

Compensation

17 / hour plus housing provided by AMFS (valued at a minimum of $4.91 / hour depending on location.) Overtime $25.50 / hour

Benefits include AMFS season pass and paid sick time.

1,100 / week if you provide your own housing.

Benefits include AMFS season pass and paid sick time.

Application Procedure

Please complete the online application process and attach your cover letter and one-page resume with references where prompted. PDF format only. No phone calls please.

Hiring Timeline

Application review to begin in January. Applicants who submit materials before February 10 will be given priority in the review process. Interviews will be scheduled to begin after February 10. Application to remain open until position(s) filled.

Statement on Inclusion, Diversity, Equity, and Access

At AMFS, we are committed to becoming an anti-racist organization and believe that when people feel respected and included they can be more creative, innovative, and successful. While we have more work to do to advance diversity and inclusion, we're investing to move our organization and classical music industry forward. In order to create and maintain a diverse community, AMFS does not discriminate in employment opportunities or practices on the basis of age, race, sex, gender, color, religion, national origin, disability, military status, genetic information, sexual orientation, or any other status protected by applicable state or local law.

Salary : $5 - $26