What are the responsibilities and job description for the Customer Service Representative position at ASPEN OF DC INC?
Job Details
Customer Service Representative
Our Customer Service Representative will effectively communicate with taxpayers on behalf of the State of New Jersey, on qualifications and guidelines related to the Property Tax Relief programs.
Start Date: April 7th
Pay Rate: $17/ hour
Standard Schedule: Monday-Friday 8:30 AM - 5:30 PM
This is a temporary assignment with the potential to convert to full-time regular employment. This temporary position is not eligible for benefits.
Areas of Responsibility:
Answering calls for the State of New Jersey Hotline related to Property Tax Relief
- Answer questions from taxpayers related to filing deadlines and eligibility for Property Tax Relief.
- Answer questions, and assist callers, on how to file applications.
- Learn and maintain an acute understanding of all Property Tax Relief programs.
- Insure taxpayers' non-public information is kept secure and confidential.
- Communicate approved responses to taxpayers within state guidelines/ability to read from a script.
- Communicate dollar amounts of calculated benefits/reimbursements.
- Advise taxpayers of dates in which their reimbursements/benefits are scheduled for credit or to be mailed out.
- Communicate to taxpayers what address their checks are mailed to.
- Provide verbal support to frustrated or angry taxpayers to deescalate call and move to solution.
Correcting errors on application filed with the State of New Jersey
- Gather correct info from taxpayers and fill out referrals or make corrections to accounts.
- Review and analysis of taxpayer's applications for completion and accuracy.
- Tactfully problem solve to achieve desired results using decision-making skills.
Adjusting State's records and simplifying filing process for taxpayers
- Communicate basic process information to taxpayers filing tax applications with the State.
- Assist taxpayers with calculating taxable and non-taxable income.
- Adjust taxpayers' addresses in the State's system to reflect current data.
- Order paper applications for taxpayers who request them.
Qualifications
MINIMUM REQUIREMENTS
- High School Diploma/ GED/ equivalent
- Passing marks on all New Jersey Department of Revenue testing
- PC experience in a windows environment
- Basic keyboarding skills
- Previous sales or Customer service experience
Salary : $17
