Lift Operations Supervisor - Snowmass

Company Description

Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company was founded 75 years ago following World War Two in a moment of vision and renewal.
With a purpose deeply rooted in expanding possibilities, we are company driven by its values and our people.

We operate four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.

Job Description

The Summer Lift Operations Supervisor is responsible for the safe and efficient operation of on mountain lifts for mountain biking and foot passenger guests and employees. The Lift Operations Supervisor oversees all aspects of day-to-day lift operations, including loading and unloading bikes on certain lifts, in coordination with department heads, assessed on a daily basis.
This role typically pays around $56,000 actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Essential Job Functions
•    Responsible for day to day operations of on mountain lifts in coordination with department heads, assessed on a daily basis with emphasis on teamwork, coordination with other departments, proper documentation, and guest relations skills
•    Responsible for hourly Lift staff: monitor performance, provide timely feedback, assist with various tasks including hiring, scheduling, timekeeping, discipline and documentation and employee reviews
•    Performs the duties of hourly lift staff when necessary, fill-in manager duties as required
•    Flexible with schedule to accommodate daily operations, Sunset Tuesdays and special events, as well as covering manager on their days off
•    Deals with guest complaints/problems and seeks prompt solutions. Meets with guests and/or follows up with phone calls in a timely manner
•    Is proactive in running an efficient, budget conscious operation
•    Monitors lifts and personnel for Tramway compliance including all necessary signage and licensing, evacuation procedures, opening, etc.
•    Updates lift manuals as required in addition to log books and all related documents
•    Conducts and/or monitors training sessions and completes all training documentation required by Aspen Skiing Company and Colorado Passenger Tramway Safety Board Regulations
•    Thoroughly and accurately completes administrative tasks as required
•    Responsible for compliance with mountain safety practices
•    Other duties as assigned

Qualifications

•    High School Diploma or equivalent required
•    Valid, current, unrestricted driver’s license required
•    Must speak, write and read excellent English
•    Computer proficiency required
•    Lift knowledge and/or supervisory experience preferred
•    Must possess excellent guest service skills

Additional Information

Supervision given and received 
Given: Exercises direct supervision over hourly Lift Operations staff. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of the Lift Operations Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and physical demands
Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time 
Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull 50 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here