Pool Server - The Little Nell - Summer

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary 
The Pool Server provides exceptional food and beverage service to guests in a fast-paced, outdoor environment. You'll ensure timely and accurate order delivery while maintaining a friendly, professional, and attentive demeanor. This role is key to creating a relaxing and enjoyable poolside experience for all guests. This position reports to the Restaurant Manager. 

Job Posting Deadline
Applications for this position will be accepted until April 30, 2025.  

Essential Job Functions/Key Job Responsibilities 
•    Food and wine knowledge/service
•    Ensure friendly greeting to all guests
•    Take order and sere food and beverage request promptly and ensure that established service procedures and standards are followed
•    Check with guest during meal for guest satisfaction
•    Responsible for guest check and proper payment
•    Set-up station and tables prior to service 
•    Assist in clearing and set-up of tables and outdoor space during service
•    Ensures tableware is clean and delivered in a timely manner
•    Completes side duties 
•    Maintain the proper care and cleanliness of tableware, serving equipment and service areas 
•    Make manager aware of all guest comments and complaints
•    Maintain positive communication with service personnel
•    Carries tools necessary to perform job, ie crumbers corkscrew etc
•    Other duties as assigned

Qualifications

Education and experience Requirements
•    High school diploma or GED preferred
•    1 year customer service experience required
•    1 year serving experience preferred

Knowledge, Skills & Abilities
•    Proficient knowledge in point-of-sale systems 
•    Knowledge of food and beverage products offered  
•    Knowledge of company policies and procedures  
•    Knowledge of 5 star standards and adheres to them in every aspect of operation
•    Familiar with Colorado liquor laws does not serve intoxicated guests or minors
•    Understanding on how to assist customers and meet their needs effectively  
•    Ability to prioritize tasks and manage time effectively  
•    Ability to do basic problem-solving  
•    Proficiency in communicating clearly both verbally and in writing to team members and customers  
•    Strong attention to detail  
•    Ability to work under stressful circumstances 
•    Ability to quickly adapt to changes in processes, customer flow, environments, and tasks 
•    Ability to develop strong working relationship with those contacted in the course of work 
•    Ability to engage with customers in a positive and helpful manner  
•    Ability to communicate clearly in English, both verbally and in writing to team members and customers 

Additional Information

Work Environment and Physical demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

Job Benefits 
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster