Recreation Services Attendant - Lost Forest

Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.  

Job Description

Position Summary

The Recreation Services Attendant position is responsible for interacting with guests to ensure a memorable experience throughout the resort. This position may cover work areas such as base area, on-mountain, parking lots, bus depots and Lost Forest activities such as the climbing wall, tubing and the alpine coaster. This role reports to the Guest Services Manager

Job Posting Deadline  
Applications for this position will be accepted until May, 1, 2025 for the 2025 Summer Season

Essential Job Functions

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs
• Ensure the safe operation of on-mountain activities including explaining regulations, policies or procedures involved in the various recreational facilities, activities and equipment
• Assist guests with any equipment for correct fit and proper use, working knowledge of the course and equipment, including requirements for overall safety of the structure, elements, harnessing and proper use by participants
• Be able to answer questions, promote and offer information about the resort, activities and surrounding area
• Set-up, operate, breakdown work area while ensuring a safe and neat environment
• Clear, monitor and inspect equipment, tracks, rides or courses daily on the ground and at heights
• Report complaints and guest concerns to supervisor in a timely manner
• Check tickets, record attendance, sales, receipts, reservations and repair of activities
• Collect, handle and store ski/snowboard equipment
• Conduct market research surveys with on-site guests when necessary
• Perform other duties as assigned

Qualifications

Education & Experience Requirements

• Proficient experience in the guest service industry
• Previous experience in one or more of the areas/activities described above preferred
• High School diploma or equivalent preferred

Knowledge, Skills & Abilities

• General knowledge of the resort and area
• Familiarity with company rules, regulations, and operational standards
• Understanding on how to assist customers and meet their needs effectively
• Basic industry terminology
• Basic computer skills
• Ability to work in collaboration with others to achieve team goals
• Follows all safety policies and procedures and exercises caution when working
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to engage with customers in a positive and helpful manner

Additional Information

Work Environment and physical demands  

Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time.   

Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces.  

Must be able to lift, push or pull up to 50 lbs. individually or with assistance. 

 Job Benefits:

This position is classified as a seasonal full-time position eligible for the following benefits: 

Enrollment dates differ across the various programs.   

• Paid Time Off Programs 
• Paid Leave Programs 
• Employee Ski Pass 
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster