Program Success Specialist

KEY RESPONSIBILITIES

• Own the overall success of program dealers, ensuring that they reach monthly, quarterly, and annual compliance objectives.
• Develop and nurture relationships with dealer locations to foster long-term partnerships and maximize customer retention.
• Engage with dealers based on established calendar to educate them on program benefits and program compliance status
• Understand the dealer business challenges which are roadblocks in reaching their goals
• Identify opportunities for sales growth and effectively communicate these opportunities to dealer locations.
• Manage customer data via company CRM
• Resolve complex queries from internal or external customers or suppliers, escalating the most complex issues to the appropriate department
• Collaborate with Field Sales as appropriate
• Ensure continued education on all ATD programs and product offerings
• Assist leadership with coordination of special projects, as needed
• Bilingual candidate preferred

COMPETENCIES

Collaborates: Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively: Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Drives Results: Devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

Customer Focus: Keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Manages complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.

Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Nimble learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Situational adaptability: Swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

QUALIFICATIONS

Education (Preferred)

• High School or GED degree

Work Experience

• 0-2 years of related experience preferred

SKILLS

• Adaptive Mindset
• Builds Customer Loyalty
• Customer-Focused Approach
• Navigates Customer Challenges
• Compliance Management
• Planning and Organizing
• Sales Planning and Coordination
• Service Into Sales
• Strengthens Customer Connections
• Verbal Communication