Customer Experience Associate

Description

Are you a people person? Do you thrive in customer-focused roles and enjoy creating exceptional experiences for others? Asphalt Green is seeking enthusiastic and dedicated Customer Experience Associates for the Major Owens Community Center (MOCC). Located in Brooklyn's vibrant Crown Heights neighborhood, this site is operated by Asphalt Green and serves as a cornerstone for community engagement, creativity, and growth. Offering a range of programs from dance classes to cultural events, the center brings people together in a dynamic and welcoming environment.

This position is integral to ensuring high levels of customer satisfaction, facilitating membership sales, and fostering a welcoming atmosphere. If you are passionate about helping others and enjoy working in a collaborative and fast-paced environment, this role is for you!

NOTE: This role is on-site at 1561 Bedford Avenue, Brooklyn and requires open availability, including evenings, weekends, and holidays as needed.

Key Responsibilities

Customer Service & Front Desk Operations:

• Greet and welcome members, guests, and visitors with a warm and professional demeanor.
• Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service.
• Manage and resolve customer complaints and issues proactively and professionally.
• Monitor facility access to ensure safety and security protocols are followed.
• Handle phone inquiries, emails, and in-person requests, directing them to the appropriate departments when necessary.
• Maintain a clean and organized front desk and lobby area.

Membership Sales & Retention:

• Provide detailed information about programs, services, and membership options.
• Conduct facility tours for potential members, highlighting key features, amenities, and program offerings.
• Explain membership benefits, pricing, and promotions in a clear and engaging manner.
• Assist prospective members with enrollment, registrations, and processing payments.
• Actively work to prevent membership cancellations by understanding and addressing member concerns.
• Follow up with members to ensure satisfaction and support retention efforts.
• Collaborate with the team to identify opportunities for improving member experience and loyalty.

Administrative Support:

• Assist with data entry, filing, and maintaining accurate membership records.
• Print and distribute membership cards as needed.
• Provide support for special events or programs as requested.

Qualifications

• Customer Service Experience: Previous experience in customer service, hospitality, or front desk operations is required.
• Sales Skills: Strong ability to explain and promote membership benefits and services, with a focus on converting tours into memberships and supporting retention.
• Communication Skills: Excellent verbal and written communication skills, with the ability to connect with a diverse audience.
• Interpersonal Skills: Friendly, approachable, and able to build rapport with members and guests.
• Problem-Solving: Ability to handle customer concerns and resolve issues calmly and professionally.
• Tech-Savvy: Proficiency in Microsoft Office Suite and experience with customer management software is a plus.
• Team-Oriented: Collaborative mindset and willingness to support colleagues as needed.
• CPR and First Aid certification is a plus.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.

If you are passionate about delivering top-notch customer service and are ready to play a key role in our community-focused environment, we’d love to hear from you!

Salary : $17