Manager, Fraud Strategy

Manager, Customer Protection & Fraud Strategy (must have banking & card experience)

About Mission Financial Partners

Mission Financial Partners, LLC operates the Aspiration consumer finance platform, providing customers with secure, climate-friendly financial solutions. The Aspiration platform allows individuals to open and manage banking and investment accounts with confidence, knowing their funds are protected through robust security measures and fraud prevention strategies.

For over a decade, Aspiration has been at the forefront of sustainable finance, ensuring customers can align their banking choices with their values—benefiting both their wallets and the planet. We believe in the power of collective action to combat climate change, and we’re building a trusted financial ecosystem that safeguards our customers while driving meaningful climate impact.

About The Role

The Manager, Customer Protection & Fraud Strategy is responsible for developing, implementing, and optimizing fraud prevention strategies that protect Aspiration’s customers and their financial assets. This role combines analytical expertise, investigative skills, and strategic leadership to mitigate fraud risks while ensuring a seamless and secure customer experience.

The ideal candidate will collaborate cross-functionally with teams in Risk, Compliance, Technology, and Operations to design proactive fraud detection measures and align security strategies with business goals and regulatory requirements. This position is instrumental in fostering customer trust and financial security while supporting Aspiration’s mission of sustainability-driven banking.

This role presents a unique opportunity to lead high-impact fraud prevention initiatives, shape the company’s security posture, and contribute to the financial well-being of customers. If you are passionate about protecting people from financial fraud, driving strategic change, and working for a company that makes a difference, we encourage you to apply!

What You’ll Do

Strategic Fraud Mitigation & Customer Protection:

• Design and execute fraud mitigation strategies that safeguard customer accounts while ensuring a smooth banking experience.
• Implement upstream fraud prevention measures to identify, prevent, and respond to fraudulent activity before it impacts customers.
• Work with product, data science, and engineering teams to build real-time fraud detection and prevention capabilities.
• Establish automated fraud monitoring systems that adapt to evolving threats.
  
  

Risk Analysis & Threat Monitoring

• Continuously analyze fraud risk trends, identifying emerging fraud patterns to proactively protect customers.
• Monitor fraud risks throughout the customer lifecycle, ensuring robust security at every touchpoint.
• Provide real-time oversight and in-depth analysis of both internal and external fraud risks.
  
  

Investigation & Incident Response

• Lead fraud investigations when incidents occur, implementing remediation strategies to prevent recurrence.
• Conduct fraud risk assessments for new product launches, ensuring built-in security features align with regulatory compliance and customer protection.
  
  

Leadership & Team Development

• Manage and mentor a team of Fraud Analysts, equipping them with tools and strategies to enhance fraud detection and response.
• Foster a culture of proactive fraud prevention, ensuring the team remains ahead of evolving financial crime tactics.
  
  

Stakeholder Collaboration & Reporting

• Partner with Compliance, Legal, Engineering, and Customer Operations to create a fraud-resilient banking ecosystem.
• Provide executive-level reporting on fraud risk exposures, fraud trends, and recommended mitigation measures.
• Influence key business decisions by ensuring fraud prevention aligns with regulatory mandates and customer protection best practices.
  
  

Fraud Prevention Technology & Vendor Management

• Evaluate and manage external fraud prevention partners, such as risk data providers, transaction monitoring tools, and AI-based fraud detection platforms.
• Optimize the balance between fraud prevention and customer accessibility, ensuring fraud controls do not create friction for legitimate users.
  
  

What You’ll Bring

Education & Experience: (must be from Banking)

• 7 years of experience in banking, card, fraud prevention, risk management, or financial crime strategy.
• At least 2 years in a leadership or fraud management role.
• Bachelor’s degree in Finance, Business Administration, Data Science, or related field (Advanced degree preferred).
• Hands-on experience with fraud detection platforms, risk modeling, and fraud analytics tools.
• Certifications such as Certified Fraud Examiner (CFE) or equivalent fraud/security credentials are a plus.
  
  

Technical & Analytical Skills

• Expertise in banking fraud detection tools, analytics platforms, and database management (SQL, Python, R, Looker, Snowflake, etc.).
• Strong knowledge of digital payments, customer authentication, and fraud scoring systems.
• Experience working with machine learning, AI-driven fraud detection, and advanced analytics is highly desirable.
  
  

Leadership & Strategic Thinking

• Proven ability to lead, mentor, and develop high-performing fraud prevention teams.
• Strong decision-making, process optimization, and risk assessment skills.
• Ability to think strategically and align fraud prevention initiatives with overall business objectives.
  
  

Communication & Customer-Centric Approach

• Excellent written and verbal communication skills, capable of influencing decisions at all levels.
• Passion for customer protection and financial security, ensuring fraud measures enhance rather than hinder the user experience.
  
  

How We Support You

Aspiration is committed to creating a secure, sustainable, and empowering workplace. Our employees enjoy:

• Competitive Salary & Equity Incentives
• Work for a mission-driven company
• Comprehensive Healthcare Plans (Medical, Dental, Vision)
• 401(k) with Company Match
• Professional Growth & Learning Opportunities
• Flexible PTO, Sick & Wellness Days
• Remote-First Work Culture
  
  

Why Join Us?

At Aspiration, you won’t just be fighting fraud—you’ll be protecting customers, building financial trust, and shaping the future of sustainable banking. If you are ready to make a real impact in the world of fraud strategy and risk management, we’d love to hear from you!

Apply today to join a mission-driven team that prioritizes both security and sustainability.

Location/Salary Range:

• US, Remote (candidates must be authorized to work in the United States).
• Salary Range $110k to $135k annual salary.
  
  

Mission Financial Partners LLC is an Equal Opportunity employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying, you may contact hr@aspiration.com for assistance.

Mission Financial Partners LLC participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.