What are the responsibilities and job description for the Patient Scheduling Specialist (M-F: 8-5) position at Aspire Allergy & Sinus?
Job Description
Job Description
Description
Our Scheduling Team provides our patients with an exceptional patient experience from the start to the end of their journey with Aspire Allergy & Sinus. As a Patient Scheduler you will provide services for our centralized appointment and communication system for the Aspire Allergy Organization.
Schedule :
Monday- Friday 8 a.m.- 5 p.m.
This is an on-site position located at : 5929 Balcones Dr #200, Austin, TX 78731
Key Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Answer calls and schedule patient appointments for consultations, treatments, tests and follow ups based on patients’ needs
- Effectively coordinate and optimize Provider’s schedules to minimize gaps between appointments
- Conduct outbound calls to incoming doctor referrals in a timely manner to achieve new scheduled appointments
- Monitor voicemails and emails from patients and / other associates regarding patient appointment needs
- Take action to prevent appointment cancellation by identifying cancellation reason, actively rescheduling and using other available resources to retain the patient’s appointment
- With an emphasis on Appointment Retention, conduct outbound calls to previous cancellations / no shows to get them back on provider’s schedules
- Answer questions and provide patient-focused service, while promoting a positive impression of Aspire Allergy & Sinus and patient experience
- Answer patient questions regarding insurance coverage and out of pocket cost
- Educate patients on the various Services and Treatments that Aspire Allergy & Sinus offers
- Act as a liaison for patients and other departments, directing calls as needed
- Accurately verify and document patient data into the system
- Comply with HIPAA regulations, respecting patient confidentiality and promoting the mission and values of the organization.
- Adhere to monthly standard performance metrics :
- Call volume
- New patients scheduled
- Accuracy
- Appointment retention
- Scheduled referrals
Skills, Knowledge and Expertise
Physical demands / requirements
Required education and experience
Preferred education and experience
Work authorization / security clearance requirements
Must be legally authorized to work in the United States
What Benefits do we offer Aspire Employees?
Explore More About Aspire
Instagram - https : / / www.instagram.com / aspireallergy /
LinkedIn - https : / / www.linkedin.com / company / aspire -allergy / mycompany /
TikTok – https : / / www.tiktok.com / @aspireallergy
Aspire Allergy & Sinus is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
