What are the responsibilities and job description for the Outreach & Admissions Manager position at Aspire Chicago?
Description
Are you a connector, relationship builder, and strategic thinker with a passion for helping people access life-changing services?
Aspire is looking for a driven and dynamic Outreach and Admissions Manager to lead our outreach efforts and intake operations—ensuring every person seeking support gets a seamless, welcoming experience from the very first interaction.
In this pivotal role, you’ll lead a high-performing team, build strong partnerships across the community, and champion a streamlined admissions process that helps grow Aspire’s impact across the region. If you have the heart for human services and the skills of a sales-savvy leader, this is your moment.
About the Role
The Outreach and Admissions Manager is responsible for leading Aspire’s intake and admissions processes and executing strategic outreach efforts that grow our census and referral networks. This role combines leadership, relationship management, and cross-departmental collaboration to ensure Aspire is the provider of choice for individuals with disabilities and their families.
You’ll be out in the community, building referral pipelines, guiding families through the intake journey, and aligning efforts across marketing, services, and operations to fuel growth and create access to services that transform lives.
Key Responsibilities
Supervision & Team Leadership
- Supervise and support the Outreach and Admissions team
- Ensure performance goals are met for lead generation and census growth
- Promote professional development and accountability within the team
Outreach Strategy & Relationship Building
- Develop and execute a strategic outreach plan to attract new referrals
- Build long-term relationships with hospitals, schools, social workers, religious groups, and community organizations
- Collaborate with Marketing and service teams to align messaging and maximize campaign impac
Admissions Oversight
- Manage the intake and admissions process from inquiry to onboarding
- Coordinate tours, interviews, and application review for prospective program participants
- Submit and track funding applications with all required documentation
Stakeholder Engagement
- Act as the primary liaison for families, caseworkers, and internal stakeholders
- Ensure families feel supported and informed throughout the intake journey
- Collaborate cross-functionally to create a seamless onboarding experience
Performance Reporting & Process Improvement
- Track key performance indicators (KPIs) related to outreach, referrals, and admissions
- Provide insights to senior leadership and refine outreach strategies based on data trends
- Identify opportunities to improve efficiency and participant satisfaction
Reporting To:
- Direct Reports: Outreach and Admissions Specialist
- Supervisor: Senior Leadership
Requirements
Qualifications
Required:
- Bachelor’s degree in social work, human services, marketing, business, or related field
- 3 years of supervisory experience in outreach, sales, admissions, or client relations
- Strong written and verbal communication skills
- Demonstrated success in outreach strategy and referral generation
- Ability to lead, motivate, and collaborate across diverse teams
- Excellent organization, time management, and data tracking skills
- Willingness to work in person at various Aspire and community locations at least 3 days/week
- Valid driver’s license and good driving record
Preferred:
- Experience in disability services or human services
- Proficiency in CRM software and Microsoft Office
- Understanding of market trends, industry landscape, and regulatory frameworks
- Flexible, responsive, and solutions-oriented approach
Why Join Aspire?
Aspire is a mission-driven leader in the disability services field, providing bold, inclusive, and transformative programming that helps individuals live empowered, independent lives. When you join our team, you join a culture that values innovation, growth, and collaboration—where your work fuels real impact.
Voted as one of the 101 Best and Brightest Companies to work for in Chicago!
We know that Together, We’re Better!
Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to adults with developmental disabilities, their families, and the community. In 2019, we joined forces with NorthPointe Resources to be one of the most recognized and respected disability service providers across the Chicago metropolitan area, Lake County (Illinois), and southeastern Wisconsin areas.
Full-Time Benefits (regularly schedule to work more than 37 1/2 hours per week)
- Health Insurance
- Benefit Time (Vacation, Sick, Personal)
- 13 Holidays
- 403(B) Retirement Savings Plan with matching contribution
- Disability Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Voluntary Insurances available
Aspire is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Aspire is committed to providing access, equal opportunity, and reasonable accommodation for applicants with disabilities so that an applicant may complete the essential functions of a position. The essential functions of positions are outlined in a position’s job description. To request an accommodation or if you have a question regarding what the essential functions of a position are please contact the People Team at 708.632.5777.
Salary : $63,000 - $67,000
