What are the responsibilities and job description for the Vice President, Service Line Optimization position at Aspire Chicago?
Description
Are you a strategic leader with a passion for driving innovation, building high-performing teams, and expanding life-changing services? Aspire is looking for a visionary Vice President, Service Line Development to lead and grow key service areas—Independent Living, Community Employment, and the Employment Training Program—and shape the future of disability services in Chicagoland and Southern Wisconsin.
In this dynamic role, you’ll be the engine behind service line innovation, census growth, and strategic partnerships. If you’re energized by building something that matters and creating access to bold possibilities, this is the opportunity for you.
About the Role
As Vice President, you’ll shape Aspire’s growth strategy by developing and expanding service lines that connect people with disabilities to essential supports and opportunities. You’ll also share leadership of the Admissions function—fueling growth through outreach, partnerships, and strategic alignment. Working with internal leaders and external stakeholders, you’ll build sustainable services that meet evolving market needs.
Position Responsibilities
This overview highlights key responsibilities. Additional duties may be assigned within the scope of the role.
Service Line Development
- Create and execute strategic plans to expand Aspire’s Independent Living, Community Employment, and Employment Training services
- Oversee the integration of new services into operations, ensuring alignment and scalability
- Collaborate across departments to ensure services are promoted, positioned, and delivered effectively
External Relationship Management & Business Development
- Cultivate partnerships with employers, referral networks, funders, and community stakeholders
- Identify and pursue business development opportunities that align with Aspire’s mission
- Serve as the lead relationship manager for external partners associated with assigned service lines
Census Growth
- Drive enrollment growth through strategic outreach and marketing
- Work closely with development and program teams to secure funding for service line excellence and capacity
Team Leadership & Development
- Lead and mentor a team of service line directors and admissions professionals
- Foster a culture of innovation, collaboration, and high performance
- Ensure strong internal alignment and communication across departments
Financial Oversight & Reporting
- Develop and manage service line budgets, ensuring efficient use of resources
- Monitor financial performance and growth metrics, providing updates to senior leadership
- Ensure alignment between service line strategies and organizational financial goal
Data Management & Efficiency
- Identify opportunities to streamline data collection and tracking
- Implement automation and efficiency tools to enhance decision-making and reporting
Reporting Structure
- Director, Employment Training Program (1)
- Director, Service Line Optimization
- Admissions Team (2) – Matrix reporting relationship with VP, Operations
Requirements
Qualifications
Required Experience & Skills
- Bachelor’s degree in business, management, marketing, or a related field
- Minimum of 8 years of progressive leadership experience in service line or business development
- Demonstrated success growing programs or services and leading high-performing teams
- Strong understanding of market trends, customer needs, and partnership development
- Financial acumen in budgeting, forecasting, and performance analysis
- Exceptional communication and interpersonal skills
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
Preferred Qualifications
- Experience in human services or disability-related fields
- History of launching or scaling multiple service lines
- Familiarity with CRM or data management systems
Leadership Competencies
- Achieves Results: Delivers consistent outcomes, even under pressure
- Builds Effective Teams: Creates strong, collaborative teams that deliver
- Cultivates Innovation: Drives creative, bold solutions for growth
- Makes Quality Decisions: Uses data and insight to act decisively
- Tackles the Tough Issues: Addresses challenges with clarity and courage
Aspire Values (POWER)
- P = We believe anything is possible
- O = We all own it
- W = We welcome everyone
- E = We evolve and try new things
- R = We build powerful relationships
We know that Together, We’re Better!
Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to adults with developmental disabilities, their families and the community. In 2019, we joined forces with NorthPointe Resources to be one of the most recognized and respected disability service providers across the Chicago metropolitan area, Lake County (Illinois), and southeastern Wisconsin areas.
Full-Time Pay and Benefits (regularly scheduled to work more than 37 1/2 hours per week)
· Health Insurance
· Benefit Time (Vacation, Sick, Personal)
· 13 Holidays
· 403(B) Retirement Savings Plan with matching contribution
· Disability Insurance
· Life Insurance
· Employee Assistance Program (EAP)
· Voluntary Insurances available
Aspire is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Aspire is committed to providing access, equal opportunity, and reasonable accommodation for applicants with disabilities so that an applicant may complete the essential functions of a position. The essential functions of positions are outlined in a position’s job description. To request an accommodation or if you have a question regarding what the essential functions of a position are please contact the People Team at 708.632.5777.
